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Business Skills Courses

We offer a range of eLearning courses to help you succeed in the workplace.

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Communication Courses

Master one of the most important skills in business.

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Negotiation Skills

Negotiation is a critical skill in the business world, and effective negotiation skills can help you achieve your objectives, build relationships, and create win-win outcomes.

Throughout this course, you will learn about the key principles of negotiation and how to apply them in a variety of business situations. You will also learn about the different styles of negotiation, including competitive, collaborative, and compromising, and how to select the right approach for each situation.

This course has been designed by experienced Business Improvement experts and covers all the major aspects of negotiation skills. You will learn what it takes to become a good negotiator and how this skill can help you in both a professional and personal setting.

On completion of this five-hour interactive eLearning course, you will have improved your ability to negotiate to a very high level. You will have the confidence to achieve constructive discussions and maintain positive relationships while also saving time and money and adding value to your employer. The course costs £25 per learner. Prices may vary depending on your unique requirements.

Learning Objectives

  • Understand how and when to engage in negotiation
  • Modify your approach to different negotiation styles
  • Benefit from productive discussions
  • Be confident in varying levels of negotiation
  • Maintain positive relationships both in and out of the workplace

Communication Courses

Learning Objectives:

  • Define active listening and its key components
  • Understand the communication process
  • Create a good communicative mindset using framing, positive intent and focus
  • Identify common communication problems and solutions

eLearning course

Learning Objectives:

  • Understand the impact of body language on meetings and training
  • Describe how a facilitator can create a comfortable environment
  • Know how to read the body language of others to judge their thoughts and feelings

eLearning course

Learning Objectives:

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you the information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

eLearning course

Learning Objectives:

  • Recognise how your attitudes and actions affect others
  • Find new and effective techniques for dealing with difficult people
  • Learn some techniques for managing and dealing with anger
  • Develop coping strategies for dealing with difficult people and difficult situations

eLearning course

Learning Objectives:

  • Describe what makes an effective meeting
  • Explain the cost of a poor meeting
  • Explain how to make your meetings more effective

eLearning course

Learning Objectives:

  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language when delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations

eLearning course

Learning Objectives:

  • Define what influencing is and why it is important
  • Investigate what makes a great influencer
  • Understand the typical ways people think about influencing
  • Identify different influencing styles and review your style

eLearning course

Learning Objectives:

  • Appreciate the importance of preparing for a job interview
  • Anticipate questions you may be asked during a job interview
  • Adapt your interview technique to fit different interview circumstances
  • Perform follow-up activities in a professional manner
  • Use feedback to improve tour future performance in interviews

eLearning course

Learning Objectives:

  • Understand how often we all negotiate and the benefits of good negotiation skills
  • Recognise the importance of preparing for the negotiation process
  • Identify the various negotiation style and their advantages and disadvantages
  • Develop strategies for dealing with tough or unfair tactics
  • Gain skills in developing alternatives and recognising options
  • Understand basic negotiation principles including BATNA, WATNA, WAP and the ZOPA

eLearning course

Learning Objectives:

  • Introduce yourself in a meaningful, memorable way
  • Be goal focused on networking so that you make the most of the events you attend
  • Apply the concept of giving first and being helpful as part of a system of reciprocity
  • Use strategy and systems to network effectively
  • Learn the benefits of online social networking, especially Twitter and Linked In

eLearning course

Learning Objectives:

  • Understand what makes an effective presentation and know how to plan and deliver one
  • Have a personal action plan to improve your own presentations
  • Know how to overcome nerves

eLearning course

Learning Objectives:

  • Apply your knowledge of body language to improve communication
  • Understand the impact of space in a conversation
  • Use mirroring and matching techniques to build rapport

eLearning course