Active listening is a critical communication skill that enables you to understand and respond to the needs of your colleagues, clients, and customers effectively. This course will help you understand the importance of active listening and provide you with practical strategies and techniques to become an active listener in the workplace.
Throughout the course, you will learn about the different types of listening, including active listening, passive listening, and reflective listening. You will also learn how to identify barriers to effective listening and develop techniques to overcome them.
By becoming a better listener in the workplace, you won’t need to waste time on follow-up communication as you will have all the information you need from the start. On completion of this 1-2 hour eLearning course, you will be able to define active listening and its main elements, understand the importance of body language and eye contact and be able to solve common problems associated with listening skills.
- Increase your productivity
- Resolve conflict at work and home
- Become a better problem solver
This Active Listening Skills course will help you improve your listening skills to build more positive and productive relationships, resolve conflicts and solve problems in the workplace and beyond.
Reading Body Language as a Sales Tool
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words.
Body Language for Facilitators
Body language is key to our communication, often revealing much more than what we say and how we say it. Those who are in tune to this type of communication are able to get the most out of meetings and conversations.
Communication is so essential to our success, but many of us are unwittingly giving the world a message that we'd rather not. By completing this short course, you can gain insight into what you could improve on, and build a plan that's tailored to you.
Conflict Resolution and Personal Safety
This half hour course aims to provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety.
This course will teach you what makes effective facilitation and how to plan a successful session. It will also help you to understand group dynamics and handle confrontation.
Giving and Receiving Feedback
The thought of feedback can often be frightening, both for those providing it and those receiving it. Given untactfully or taken badly, it can be demotivating and damage working relationships.
Possessing good influencing skills means that you will also have good communication and interpersonal skills. These skills are extremely valuable when working in a team because you will need others to want to give you their help and support, rather than being forced into doing so.
Attending an interview is always nerve-wracking, even if you're confident you have the skills to do the work. Just because you know you can do the job and would be a great fit at the company, doesn't mean the interviewer will think the same.
This course has been designed by experienced Business Improvement experts and covers all the major aspects of negotiation skills. As well as gaining confidence in using different negotiation styles, the Negotiation Skills course will teach you the best ways to reach satisfactory agreements plus methods on dealing with difficult or unjust tactics.
Networking for Success
Networking is not about making a hard sell, it's about building relationships and being genuinely interested in helping people. The prospect of networking may be daunting to some, which is why we have designed this course to help people how to network, develop their networking skills and build their confidence in talking to others.
One of the keys to great presentation skills is confidence. This course will guide you on the integral elements of what makes an engaging presentation as well as showing you techniques to improve your skills and tips for overcoming nerves.