Active listening is a critical communication skill that enables you to understand and respond to the needs of your colleagues, clients, and customers effectively. This course will help you understand the importance of active listening and provide you with practical strategies and techniques to become an active listener in the workplace.
Throughout the course, you will learn about the different types of listening, including active listening, passive listening, and reflective listening. You will also learn how to identify barriers to effective listening and develop techniques to overcome them.
By becoming a better listener in the workplace, you won’t need to waste time on follow-up communication as you will have all the information you need from the start. On completion of this 1-2 hour eLearning course, you will be able to define active listening and its main elements, understand the importance of body language and eye contact and be able to solve common problems associated with listening skills. The course costs £25 per learner. Prices may vary depending on your unique requirements.
- Increase your productivity
- Resolve conflict at work and home
- Become a better problem solver
This Active Listening Skills course will help you improve your listening skills to build more positive and productive relationships, resolve conflicts and solve problems in the workplace and beyond.
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words.
Body language is key to our communication, often revealing much more than what we say and how we say it. Those who are in tune to this type of communication are able to get the most out of meetings and conversations.
Communication is so essential to our success, but many of us are unwittingly giving the world a message that we'd rather not. By completing this short course, you can gain insight into what you could improve on, and build a plan that's tailored to you.
This half hour course aims to provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety.
This course will teach you what makes effective facilitation and how to plan a successful session. It will also help you to understand group dynamics and handle confrontation.
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