First Response Training provides 60 individual courses spanning a huge range of topics. Our Business Skills training courses are designed to develop the learner's skills to improve their performance at work. This can hugely benefit employers seeking to upskill their employees. We offer other business-related courses in more specific areas too, including Project Management and Microsoft Office.
These courses are available via eLearning and can be completed in the learner's own time from any location. Simply purchase eLearning from our online shop and you will be contacted with instructions on how to access our online courses. Several of these courses provide 5 to 10 Continuing Professional Development (CPD) hours, helping you meet your CPD requirements.
Course Mapping
First Response Training's curriculum team have included course content inspired by their own lived experiences at work alongside guidance from professional bodies including:
- The British Standards Institution (BSI)
- National Occupational Standards (NOS)
- The Career Development Institute (CDI)
- The Chartered Management Institute (CMI)
We are also accredited by Advantage Accreditation.
Courses
Action Planning
✓ eLearning
+5 CPD hours
Activity Flow Charts
✓ eLearning
Affinity Diagrams
✓ eLearning
Analysis of Variance
✓ eLearning
Brainstorming
✓ eLearning
Building High Performance Teams
✓ eLearning
+5 CPD hours
Building Your Personal Brand
✓ eLearning
+5 CPD hours
Coaching Skills
✓ eLearning
Emotional Intelligence
✓ eLearning
Essential Problem Solving
✓ eLearning
+10 CPD hours
Kaizen Introduction
✓ eLearning
Pressure Management
✓ eLearning
Prioritization and Problem Solving
✓ eLearning
Process Mapping
✓ eLearning
+10 CPD hours
Self-Esteem and Assertiveness
✓ eLearning
+5 CPD hours
Communication
Active Listening
✓ eLearning
Reading Body Language as a Sales Tool
✓ eLearning
Body Language for Facilitators
✓ eLearning
Communication Skills
✓ eLearning
Conflict Resolution and Personal Safety
✓ eLearning
Effective Meetings
✓ eLearning
+5 CPD hours
Giving and Receiving Feedback
✓ eLearning
Influencing Skills
✓ eLearning
+5 CPD hours
Interviewing Skills
✓ eLearning
Negotiation Skills
✓ eLearning
+5 CPD hours
Networking for Success
✓ eLearning
Presentation Skills
✓ eLearning
+5 CPD hours