First Response Training provides 60 individual courses spanning a huge range of topics. Our Business Skills training courses are designed to develop the learner's skills to improve their performance at work. This can hugely benefit employers seeking to upskill their employees. We offer other business-related courses in more specific areas too, including Project Management and Microsoft Office.
These courses are available via eLearning and can be completed in the learner's own time from any location. Simply purchase eLearning from our online shop and you will be contacted with instructions on how to access our online courses. Several of these courses provide 5 to 10 Continuing Professional Development (CPD) hours, helping you meet your CPD requirements.
Business Skills Courses
Learning Objectives:
- To understand what action planning is and how to use it in a project
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the format, construction and use of activity flow charts
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Become familiar with the process of Affinity Diagrams and how they are used
- Understand the steps to creating an Affinity Diagram
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand what ANOVA is and how it works
- Utilise ANOVA to determine significant effects for the means of multiple samples utilising Minitab's Assistant
- Check to see what fundamental assumptions associated with ANOVA are being met
- Check to see if a non-significant result is the result of insufficient power
- Determine how many extra samples would be required to achieve significance.
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Become familiar with the process of Brainstorming and how to do it correctly
- Understand the steps towards effective Brainstorming sessions with teams
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the different types of teams
- Define an effective team and how to develop one
- Identify the key elements of trust in a team
- Explore how we can prepare a team for success
- To understand the roles people take in a team
- Explore conflict in teams and learn how to overcome it
- To determine both the strengths and weaknesses of our teams
- Create an effective plan to overcome weaknesses in our teams
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- To understand personal branding and the impact it can have
- To develop your brand
- To set goals and objectives for your brand
- Learn to live your brand
- Understand the role of social media in establishing your brand
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the skills and requirements of a good coach
- Learn about the GROW model
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the difference between creativity and innovation
- Recognise your creativity and build your creative environment
- Explain the importance of creativity and innovation in business
- Apply problem-solving steps and tools
- Use a variety of techniques to help generate and implement creative ideas
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand what emotional intelligence means
- Recognise how our emotional health and physical health are related
- Learn techniques to understand, use and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Understand the difference between optimism and pessimism
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Explore the benefits of team-based problem-solving
- Know how to create an effective team for problem-solving
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the principles of Kaizen and how it can create organisational change
- Understand how to run a Kaizen event
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Apply a direct understanding of pressure points and their costs and payoffs
- Speak in terms related to emotional intelligence, optimism, and resilience
- Create a personalised toolkit for managing stressors and anger
- Work on priorities and achieve defined goals
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand how to move from lots of potential solutions to the best solution
- Learn about and discuss some of the criteria which are relevant when evaluating solutions
- Learn an approach for selecting the most effective solutions
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the concept of Process Mapping and its role in a Business Improvement environment
- Become familiar with some of the more commonly used types of Process Maps
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Recognise your worth
- Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
- Learn how to turn negative thoughts into positive ones
- Learn how to get what you want
- Set goals that reflect your dreams and desires and reinforce healthy patterns
- Consider your personal objectives for this course
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand that stress is an unavoidable part of everybody's life
- Recognise the symptoms that tell you when you have chronic stress overload
- Change the situations and actions that can be changed
- Deal better with situations and actions that can't be changed
- Create an action plan for work, home, and play to help reduce and manage stress
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand how visual management is a great way to impact information clearly and quickly
- Understand how it illustrates the standards you expect
- Understand how it helps prevent mistakes and keep teams on track
- Understand how it can provide an essential warning system
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
CPD Points Available
First Response Training is accredited to provide CPD (Continuing Professional Development) points to learners who complete our Business Skills courses. Please get in touch to learn more about CPD.
Communication Courses
Learning Objectives:
- Define active listening and its key components
- Understand the communication process
- Create a good communicative mindset using framing, positive intent and focus
- Identify common communication problems and solutions
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the impact of body language on meetings and training
- Describe how a facilitator can create a comfortable environment
- Know how to read the body language of others to judge their thoughts and feelings
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you the information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Recognise how your attitudes and actions affect others
- Find new and effective techniques for dealing with difficult people
- Learn some techniques for managing and dealing with anger
- Develop coping strategies for dealing with difficult people and difficult situations
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Describe what makes an effective meeting
- Explain the cost of a poor meeting
- Explain how to make your meetings more effective
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Explain why feedback is essential
- Apply a framework for providing formal or informal feedback
- Use descriptive language when delivering feedback
- Describe six characteristics of effective feedback
- Provide feedback in real situations
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Define what influencing is and why it is important
- Investigate what makes a great influencer
- Understand the typical ways people think about influencing
- Identify different influencing styles and review your style
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Appreciate the importance of preparing for a job interview
- Anticipate questions you may be asked during a job interview
- Adapt your interview technique to fit different interview circumstances
- Perform follow-up activities in a professional manner
- Use feedback to improve tour future performance in interviews
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand how often we all negotiate and the benefits of good negotiation skills
- Recognise the importance of preparing for the negotiation process
- Identify the various negotiation style and their advantages and disadvantages
- Develop strategies for dealing with tough or unfair tactics
- Gain skills in developing alternatives and recognising options
- Understand basic negotiation principles including BATNA, WATNA, WAP and the ZOPA
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Introduce yourself in a meaningful, memorable way
- Be goal focused on networking so that you make the most of the events you attend
- Apply the concept of giving first and being helpful as part of a system of reciprocity
- Use strategy and systems to network effectively
- Learn the benefits of online social networking, especially Twitter and Linked In
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand what makes an effective presentation and know how to plan and deliver one
- Have a personal action plan to improve your own presentations
- Know how to overcome nerves
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Use mirroring and matching techniques to build rapport
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Course Mapping
First Response Training's curriculum team have included course content inspired by their own lived experiences at work alongside guidance from professional bodies including:
- The British Standards Institution (BSI)
- National Occupational Standards (NOS)
- The Career Development Institute (CDI)
- The Chartered Management Institute (CMI)
We are also accredited by Advantage Accreditation.