First Response Training provides 60 individual courses spanning a huge range of topics. Our Business Skills training courses are designed to develop the learner's skills to improve their performance at work. This can hugely benefit employers seeking to upskill their employees. We offer other business-related courses in more specific areas too, including Project Management and Microsoft Office.
These courses are available via eLearning and can be completed in the learner's own time from any location. Simply purchase eLearning from our online shop and you will be contacted with instructions on how to access our online courses. Several of these courses provide 5 to 10 Continuing Professional Development (CPD) hours, helping you meet your CPD requirements.
Business Skills Courses
Action Planning
On this course, you will learn what Action Planning is, how it can be used in a project, and the important steps that must be carried out whilst using an action plan.
Activity Flow Charts
On this course, you will learn how to construct and use an activity flowchart and how this type of process map can be used in different industries.
Affinity Diagrams
By taking this Affinity Diagrams course, you will gain an understanding of how this helpful diagnostics tool can be used to help solve complex problems.
Analysis of Variance
On completion of this course, you will not only know what ANOVA is and how it works, but also be able to use it to determine significant effects for means of multiple samples.
Brainstorming
Idea generation is a major part of many aspects of business. It often takes centre stage at the start of a new project, when you take on a client or as the first step in solving an internal or external problem.
Building High Performance Teams
This comprehensive short course will teach you how to build and maintain a truly effective team - one that is dynamic, powerful and productive.
Building Your Personal Brand
Building your own brand is a crucial tool both in and out of the workplace. By developing your brand effectively, you will gain more control over the way you are viewed by others and, ultimately, achieve more from your personal and professional life.
Creative Thinking
In this online Creative Thinking course, you will learn to unleash your creative potential and encourage innovative ideas from others.
Coaching Skills
This Coaching Skills Training course begins by exploring the role and responsibilities of a coach and helps you perform a personal assessment of your current coaching abilities.
Emotional Intelligence
Emotional intelligence is the ability to be aware of and to manage emotions and relationships. This course will help you to develop your emotional intelligence, which in turn will help you to become more successful in your personal and professional relationships.
Essential Problem Solving
This Problem Solving Training course will equip you with the skills you need to recognise and act upon problems in the workplace, whether historic or emerging.
Kaizen Introduction
Lean Kaizen events, also known as Kaizen Blitz or Rapid Improvement Workshops, are a systematic approach to identifying and eliminating problems in a short period of time.
Pressure Management
In the competitive workplace, pride is often gained from facing high-pressure situations head-on. However, while a little pressure may keep you motivated, too much is bad for your health and not conducive to productivity.
Prioritization and Problem Solving
A lot of training that teaches us how to prioritise focuses on workload or time, however most professionals will understand that this is not the only pressing need for prioritisation.
Process Mapping
This Lean Process Mapping course will demonstrate how being able to visualise a current process can reveal problems and waste. Through illustration, simplified processes can then be adopted resulting in improved overall performance.
Self-Esteem and Assertiveness
Low self-esteem coupled with lack of confidence can adversely impact our personal and professional lives. This short course identifies some of the ways in which you can improve your confidence, helping you to become a more assertive and productive communicator, leading to improved success at work and greater satisfaction in your personal life.
Stress Management
Stress is something that we encounter constantly throughout or working and personal lives. Knowing how to handle stress effectively and recognising it in yourself and the people around you are useful skills to have.
Visual Management
Visual Management is a simple but highly effective way of establishing standards, in the form of visual aids, that will increase efficiency and create a united workforce. On this course, you will learn how to introduce basic but transformative changes that make it almost impossible for mistakes to occur.
CPD Points Available
First Response Training is accredited to provide CPD (Continuing Professional Development) points to learners who complete our Business Skills courses. Please get in touch to learn more about CPD.
Communication Courses
Active Listening
This Active Listening Skills course will help you improve your listening skills to build more positive and productive relationships, resolve conflicts and solve problems in the workplace and beyond.
Reading Body Language as a Sales Tool
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words.
Body Language for Facilitators
Body language is key to our communication, often revealing much more than what we say and how we say it. Those who are in tune to this type of communication are able to get the most out of meetings and conversations.
Communication Skills
Communication is so essential to our success, but many of us are unwittingly giving the world a message that we'd rather not. By completing this short course, you can gain insight into what you could improve on, and build a plan that's tailored to you.
Conflict Resolution and Personal Safety
This half hour course aims to provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety.
Effective Meetings
This course will teach you what makes effective facilitation and how to plan a successful session. It will also help you to understand group dynamics and handle confrontation.
Giving and Receiving Feedback
The thought of feedback can often be frightening, both for those providing it and those receiving it. Given untactfully or taken badly, it can be demotivating and damage working relationships.
Influencing Skills
Possessing good influencing skills means that you will also have good communication and interpersonal skills. These skills are extremely valuable when working in a team because you will need others to want to give you their help and support, rather than being forced into doing so.
Interviewing Skills
Attending an interview is always nerve-wracking, even if you're confident you have the skills to do the work. Just because you know you can do the job and would be a great fit at the company, doesn't mean the interviewer will think the same.
Negotiation Skills
This course has been designed by experienced Business Improvement experts and covers all the major aspects of negotiation skills. As well as gaining confidence in using different negotiation styles, the Negotiation Skills course will teach you the best ways to reach satisfactory agreements plus methods on dealing with difficult or unjust tactics.
Networking for Success
Networking is not about making a hard sell, it's about building relationships and being genuinely interested in helping people. The prospect of networking may be daunting to some, which is why we have designed this course to help people how to network, develop their networking skills and build their confidence in talking to others.
Presentation Skills
One of the keys to great presentation skills is confidence. This course will guide you on the integral elements of what makes an engaging presentation as well as showing you techniques to improve your skills and tips for overcoming nerves.
Course Mapping
First Response Training's curriculum team have included course content inspired by their own lived experiences at work alongside guidance from professional bodies including:
- The British Standards Institution (BSI)
- National Occupational Standards (NOS)
- The Career Development Institute (CDI)
- The Chartered Management Institute (CMI)
We are also accredited by Advantage Accreditation.