First Response Training offers a wide range eLearning courses for hospitality staff. With various topics available, wait staff, housekeeping teams, kitchen staff, and others can benefit from this training. For those needing to complete Continuing Professional Development (CPD) training, several of the courses below can contribute 1 CPD hour or point. These courses are endorsed by the Institute of Hospitality. First Response Training is accredited by Advantage Accreditation.
Our eLearning courses are designed to be interactive with voiceovers, videos and activities to help the learner retain the information. They can be completed in the learner's own time, on their own, anywhere with a computer and internet connection. Many courses feature brief assessments to ensure the learner has understood the course content before they receive a certificate of completion.
First Response Training has a highly qualified and experienced curriculum team who have designed these courses to truly impact and benefit hospitality staff. Our relationship management team is always available to help you with any queries that may come up.
Annual Learner Passes
We offer Annual Learner Passes for different eLearning topics, including hospitality courses. These grant a learner access to a suite of courses for 12 months. Our Hospitality Annual Learner Pass includes 25 courses, mainly aimed at restaurant and bar staff.
Customer Service Courses
Learning Objectives:
- Identify how negative behaviour affects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye and why they are used
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify positive assistance for customers with disabilities
- Become more culturally aware
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify why customers complain and how they might feel
- Consider positive actions to solve customer problems
- State the 7 steps to handling problems positively
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the different needs of different types of customers
- Identify ideas to put the "WOW!" into great customer service
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name
Learning Objectives:
- Identify the skills of positive selling
- Identify opportunities to use positive selling skills
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Food and Drinks Courses
Learning Objectives:
- Identify 14 major allergens and foods that contain them
- Identify key allergic reactions and the action you should take
- State the action to take if you do not know the answer to a customer question
- Identify special dietary requirements customers might have
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the 3 types of contamination and methods of control
- Describe safe food and drink handling practices
- State the personal hygiene rules for food handlers and effective hand washing procedures
- Identify key cleaning procedures in food and bar service areas and the importance of pest awareness
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different glassware
- State where glass is placed on tables
- Identify presentation and health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different glassware used for different drinks
- State how to clean and polish glass
- Identify presentation and health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State who may not be served alcohol and the procedure for age checks
- Identify legal measures for alcoholic drinks
- Identify indicators of excessive alcohol
- Describe the action you would take when dealing with violent/disorderly customers
- Recognise signs of drug misuse
- State the legislation on being smoke-free
- State why it is important that customers are given accurate information
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State why it is important to have a knowledge of food
- Define frequently used culinary terms
- Identify key ingredients of popular dishes
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Prepare general bar equipment
- Prepare garnishes for drinks service
- Identify how stock is prepared
- State key closing down procedures
- Identify health, safety and hygiene standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Serve a range of alcoholic drinks
- Serve soft drinks
- Increase knowledge of different drinks
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify how to present a menu
- Take accurate customer orders
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different service styles and menu jargon
- Identify the standards of breakfast service
- Identify key service standards for afternoon tea
- Describe key standards for Room Service
- Identify the standards of serving the cheese course
- Describe key standards in the order of service
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State the professional standards used to pour and serve different beers
- Identify glassware and equipment used to serve beers
- Identify different types of beer and beer drinks
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Describe the skills of silver service
- Identify health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify how to present different wine lists
- Take accurate wine orders
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Prepare equipment for wine and Champagne service
- State how to present, open and pour wine and Champagne
- Increase awareness of some problems arising when serving wine and Champagne
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify 14 major allergens and foods that contain them
- Identify key allergic reactions and the action you should take
- Read allergy labels and use the information to record correctly
- Identify how to declare allergens to customers
- Use best practice methods to minimise cross-contamination of allergens
- State what information should be communicated to Food Service staff
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Duration: 7 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the importance of food safety legislation
- Describe the hazards associated with food safety
- Explain how to store food safely
- Understand how control measures and monitoring can prevent food poisoning
- Describe the role of food handlers in maintaining safety and hygiene in the food premises
- Explain the stages of ‘Hazard Analysis Critical Control Points’ – ‘HACCP’
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the importance of food safety legislation
- List the hazards associated with food hygiene
- Explain how control measures and monitoring can prevent food poisoning
- List the type of pests linked to food hygiene
- Explain the stages of Hazard Analysis Critical Control Points
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 days
Capacity: Up to 12 delegates
Learning Objectives:
- Introduction to food safety
- Legislation
- Contamination, hazards and control
- Microbiology
- Food poisoning
- Temperature control
- Preservation methods and storage of food
- Workplace equipment and design
- Waste disposal, cleaning and disinfection
- Pests
- Personal hygiene
- Supervision of food safety
- Staff training
- Food Safety Management Tools
- Revision, assessment and review
This course is delivered via Classroom training. Please contact us to schedule training.
Duration: 7 hours
Capacity: Up to 12 delegates
This course is delivered via Classroom training. Please contact us to schedule training.
Service Courses
Learning Objectives:
- Box a table
- Identify health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives
- Identify different styles of buffet
- Describe how to set a buffet table up
- Identify buffet service procedures
- Identify health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Describe the skills of plate service
- Describe the clearing process
- Identify health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State the meaning of some jargon words used in restaurants
- Identify key standards of misplaced tasks
- Identify hygiene and presentation standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the standards for table layup
- Identify health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Fold a basic napkin
- Identify hygiene and presentation standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Health and Safety Courses
Learning Objectives:
- Identify safe practices when using chemicals and cleaning agents
- Identify how to lift and carry safely
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Describe the principles of the fire triangle
- Identify key causes of fire in the workplace and how to minimise fire risk
- State how to raise the alarm
- Identify safe evacuation procedures
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State your responsibility for health and safety at work
- Identify potential hazards found at work and safe working practices
- State how to report an accident at work
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Housekeeping Courses
Learning Objectives:
- Describe professional standards of key cleaning techniques and why they are used
- Apply the techniques to a range of fixtures and fittings
- Identify safety and hygiene standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the equipment required to clean bathrooms
- Describe the techniques for cleaning fixtures and fittings in a bathroom
- Identify safety and hygiene standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different types of hotels and gradings
- State the structure of a Housekeeping department
- State the key responsibilities of a room attendant
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different bedding and quality checks
- Use professional techniques to make beds
- Identify hygiene and presentation standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify final presentation checks in guest bedrooms and bathrooms
- Identify the procedure for evening turndown
- State the presentation standards in occupied rooms and public areas
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
CPD Points Available
CPD (Continuing Professional Development) points are available for hospitality staff to help them meet their CPD targets. Each of our hospitality training courses offer points based on the number of hours taken to complete the course. Please contact First Response Training for more information.