First Response Training offers a wide range eLearning courses for hospitality staff. With various topics available, wait staff, housekeeping teams, kitchen staff, and others can benefit from this training. For those needing to complete Continuing Professional Development (CPD) training, several of the courses below can contribute 1 CPD hour or point. These courses are endorsed by the Institute of Hospitality. First Response Training is accredited by Advantage Accreditation.
Our eLearning courses are designed to be interactive with voiceovers, videos and activities to help the learner retain the information. They can be completed in the learner's own time, on their own, anywhere with a computer and internet connection. Many courses feature brief assessments to ensure the learner has understood the course content before they receive a certificate of completion.
First Response Training has a highly qualified and experienced curriculum team who have designed these courses to truly impact and benefit hospitality staff. Our relationship management team is always available to help you with any queries that may come up.
Annual Learner Passes
We offer Annual Learner Passes for different eLearning topics, including hospitality courses. These grant a learner access to a suite of courses for 12 months. Our Hospitality Annual Learner Pass includes 25 courses, mainly aimed at restaurant and bar staff. These cost £50 (£2 per course).
Service Courses
Boxing a Table
A badly boxed table looks worse than just throwing a cloth over it. Learn about the technique behind this jargon term to create a professional finish to buffet tables, top tables, conference tables and many more.
Buffet Service
This module introduces you to the different layups and equipment that may be used depending on the style of the buffet along with the service procedures that should be used to ensure a great customer experience.
Carrying and Clearing Plates
Don’t just squash plates together when clearing and avoid spilling sauces when serving customers! Learn professional techniques by watching videos and completing activities and having lots of practice yourself using step by step photos in resources.
General Preparation
When tables are laid and napkins folded there are general tasks, such as filling cruets, preparing accompaniments, butters and oils and bread baskets and setting up service stations, that need to be prepared before customers arrive.
Laying Tables
Which way round does the knife go?… What size cloth goes on a 5ft round table?…. this interactive module will solve your questions, introduce you to some jargon and illustrates best practice standards used throughout hospitality.
Napkin Folding
This short, interactive module invites you to practically fold 2 basic napkin folds commonly found in hospitality and helps you consider key standards of napkin presentation.
Food and Drinks Courses
Wine and Champagne
Develop an understanding behind the procedures you have been shown on opening wine. Learn more about bin numbers, the temperature for storing wine and how to prepare ice baths.
Food and Drink Safety
This is not a qualification module but not all your staff need a formal qualification. Food Hygiene regulations allow staff other than key food handlers ie: chefs, to be trained ‘to the needs of the job’.
Glassware in the Bar
Although there may be variances in company procedures there are basic principles that apply in all bar service. This interactive programme uses hospitality best practice standards for learners to consider professional methods and reminds them to check what their own companies may do.
Prepare and Close a Bar
There's a lot that goes on in a bar apart from serving drinks. This module will detail the general set up and close down procedures giving you a picture of what working in bar is all about.
Serving Beer
Although there may be variances in company procedures there are basic principles that apply in all bar service. This interactive programme uses hospitality best practice standards for learners to consider professional methods and reminds them to check what their own companies may do.
Taking Wine Orders
A short interactive course developing the understanding behind the standards and procedures of writing wine orders.
Prepare and Serve Drinks
Although there may be variances in company procedures there are basic principles that apply in all bar service. This interactive programme uses hospitality best practice standards for learners to consider professional methods and reminds them to check what their own companies may do.
Licensing Awareness
This is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace.
Silver Service Technique
The technique of silver service is often used for banqueting service and is a highly sought after professional skill. To get the most from this module have a dish with some scrap food and a serving spoon and fork ready and you can join in the exercises that the module contains.
Restaurant Service
This module develops your knowledge of how various restaurant procedures work and should be completed with the other modules Carrying and Clearing plates and buffet service.
Allergy and Special Diets
Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out.
Handling Glassware
Although there are differences in the shape of glassware and lay up placement there are some basic principles which this short, interactive module shows you.
Menu Knowledge
Through a series of activities this module will really make you concentrate and develop your knowledge of food to ensure you are confident when asking customer questions, confident to ask your manager if there is something you don’t know on the menu and really add to your professionalism.
Presenting Menus and Taking Orders
This module will give you knowledge of the professional procedures for taking orders and can be used with the module positive selling skills.
Working With Allergens
Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out.
Housekeeping Courses
Cleaning
From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any better.
Cleaning Bathrooms
Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job.
Housekeeping
This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.
Making Beds
Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.
Presentation
Final presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of Housekeeping.
Customer Service Courses
Disability and Culture Aware
The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.
Creating a Positive Customer Environment
This module explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios, to consider your negative and positive responses, develops the concept of the behaviour cycle and how your behaviour affects customer feelings and reactions.
Understanding Customer Needs
Although all customers have some basic expectations when they stay in a hotel such as cleanliness and safety, depending on why they have booked, customers have additional expectations.
Disability Aware
The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.
Handling Customer Problems Positively
When a customer has a negative experience, however small it may be it can affect their experience. Handling problems positively is critical to delivering great customer service.
Using Positive Selling Skills
Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.
Health and Safety Courses
COSHH and Manual Handling
Fully interactive to ensure learners concentrate, this module tackles firstly COSHH requirements such as symbol recognition, personal protective equipment and safe working practices and then leads into manual handling showing by video and photos safe lifting techniques and emphasising the potential problems of lifting badly.
Fire Aware
This module isn’t about the business property and compliance but about what staff need to be aware of to work safely, raise the alarm and evacuate safely.
Safety Aware for Hotel Staff
Versions are available for Food Service staff or Reception & Administration staff or Housekeeping staff or of your staff are general across all departments have the all in one version.
CPD Points Available
CPD (Continuing Professional Development) points are available for hospitality staff to help them meet their CPD targets. Each of our hospitality training courses offer points based on the number of hours taken to complete the course. Please contact First Response Training for more information.