First Response Training offers a wide range eLearning courses for hospitality staff. With various topics available, wait staff, housekeeping teams, kitchen staff, and others can benefit from this training. For those needing to complete Continuing Professional Development (CPD) training, several of the courses below can contribute 1 CPD hour or point. These courses are endorsed by the Institute of Hospitality. First Response Training is accredited by Advantage Accreditation.
Our eLearning courses are designed to be interactive with voiceovers, videos and activities to help the learner retain the information. They can be completed in the learner's own time, on their own, anywhere with a computer and internet connection. Many courses feature brief assessments to ensure the learner has understood the course content before they receive a certificate of completion.
First Response Training has a highly qualified and experienced curriculum team who have designed these courses to truly impact and benefit hospitality staff. Our relationship management team is always available to help you with any queries that may come up.
Annual Learner Passes
We offer Annual Learner Passes for different eLearning topics, including hospitality courses. These grant a learner access to a suite of courses for 12 months. Our Hospitality Annual Learner Pass includes 25 courses, mainly aimed at restaurant and bar staff. These cost £50 (£2 per course).
Food and Drinks
Wine and Champagne
✓ eLearning
+ 1 CPD hour
Restaurant Service
✓ eLearning
+ 1 CPD hour
Allergy and Special Diets
✓ eLearning
+ 1 CPD hour
Food and Drink Safety
✓ eLearning
+ 1 CPD hour
Silver Service Technique
✓ eLearning
+ 1 CPD hour
Handling Glassware
✓ eLearning
+ 1 CPD hour
Glassware in the Bar
✓ eLearning
Licensing Awareness
✓ eLearning
Menu Knowledge
✓ eLearning
+ 1 CPD hour
Prepare and Close a Bar
✓ eLearning
Prepare and Serve Drinks
✓ eLearning
Presenting Menus and Taking Orders
✓ eLearning
+ 1 CPD hour
Serving Beer
✓ eLearning
Taking Wine Orders
✓ eLearning
+ 1 CPD hour
Working with Allergens
✓ eLearning
+ 1 CPD hour
Customer Service
Disability and Culture Aware
✓ eLearning
+ 1 CPD hour
Disability Aware
✓ eLearning
+ 1 CPD hour
Handling Customer Problems Positively
✓ eLearning
+ 1 CPD hour
Creating a Positive Customer Environment
✓ eLearning
+ 1 CPD hour
Understanding Customer Needs
✓ eLearning
+ 1 CPD hour
Using Positive Selling Skills
✓ eLearning
+ 1 CPD hour