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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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First Response Training offers a wide range eLearning courses for hospitality staff. With various topics available, wait staff, housekeeping teams, kitchen staff, and others can benefit from this training. For those needing to complete Continuing Professional Development (CPD) training, several of the courses below can contribute 1 CPD hour or point. These courses are endorsed by the Institute of Hospitality. First Response Training is accredited by Advantage Accreditation.

Our eLearning courses are designed to be interactive with voiceovers, videos and activities to help the learner retain the information. They can be completed in the learner's own time, on their own, anywhere with a computer and internet connection. Many courses feature brief assessments to ensure the learner has understood the course content before they receive a certificate of completion.

First Response Training has a highly qualified and experienced curriculum team who have designed these courses to truly impact and benefit hospitality staff. Our relationship management team is always available to help you with any queries that may come up.

Annual Learner Passes

We offer Annual Learner Passes for different eLearning topics, including hospitality courses. These grant a learner access to a suite of courses for 12 months. Our Hospitality Annual Learner Pass includes 25 courses, mainly aimed at restaurant and bar staff. These cost £50 (£2 per course).

Service Courses

Learning Objectives:

  • Box a table
  • Identify health and safety standards

eLearning course

Learning Objectives

  • Identify different styles of buffet 
  • Describe how to set a buffet table up
  • Identify buffet service procedures
  • Identify health and safety standards

eLearning course

Learning Objectives:

  • Describe the skills of plate service
  • Describe the clearing process
  • Identify health and safety standards

eLearning course

Learning Objectives:

  • State the meaning of some jargon words used in restaurants
  • Identify key standards of misplaced tasks
  • Identify hygiene and presentation standards

eLearning course

Learning Objectives:

  • Identify the standards for table layup
  • Identify health and safety standards

eLearning course

Learning Objectives:

  • Fold a basic napkin
  • Identify hygiene and presentation standards

eLearning course

Food and Drinks Courses

Learning Objectives:

  • Identify 14 major allergens and foods that contain them
  • Identify key allergic reactions and the action you should take
  • State the action to take if you do not know the answer to a customer question
  • Identify special dietary requirements customers might have

eLearning course

Learning Objectives:

  • Identify the 3 types of contamination and methods of control
  • Describe safe food and drink handling practices
  • State the personal hygiene rules for food handlers and effective hand washing procedures
  • Identify key cleaning procedures in food and bar service areas and the importance of pest awareness

eLearning course

Learning Objectives:

  • Identify different glassware
  • State where glass is placed on tables
  • Identify presentation and health and safety standards

eLearning course

Learning Objectives:

  • Identify different glassware used for different drinks
  • State how to clean and polish glass
  • Identify presentation and health and safety standards

eLearning course

Learning Objectives:

  • State who may not be served alcohol and the procedure for age checks
  • Identify legal measures for alcoholic drinks
  • Identify indicators of excessive alcohol
  • Describe the action you would take when dealing with violent/disorderly customers
  • Recognise signs of drug misuse
  • State the legislation on being smoke-free
  • State why it is important that customers are given accurate information

eLearning course

Learning Objectives:

  • State why it is important to have a knowledge of food
  • Define frequently used culinary terms
  • Identify key ingredients of popular dishes

eLearning course

Learning Objectives:

  • Prepare general bar equipment
  • Prepare garnishes for drinks service
  • Identify how stock is prepared
  • State key closing down procedures
  • Identify health, safety and hygiene standards

eLearning course

Learning Objectives:

  • Serve a range of alcoholic drinks
  • Serve soft drinks
  • Increase knowledge of different drinks

eLearning course

Learning Objectives:

  • Identify how to present a menu
  • Take accurate customer orders

eLearning course

Learning Objectives:

  • Identify different service styles and menu jargon
  • Identify the standards of breakfast service
  • Identify key service standards for afternoon tea
  • Describe key standards for Room Service
  • Identify the standards of serving the cheese course
  • Describe key standards in the order of service

eLearning course

Learning Objectives:

  • State the professional standards used to pour and serve different beers
  • Identify glassware and equipment used to serve beers
  • Identify different types of beer and beer drinks

eLearning course

Learning Objectives:

  • Describe the skills of silver service
  • Identify health and safety standards

eLearning course

Learning Objectives:

  • Identify how to present different wine lists
  • Take accurate wine orders

eLearning course

Learning Objectives:

  • Prepare equipment for wine and Champagne service
  • State how to present, open and pour wine and Champagne
  • Increase awareness of some problems arising when serving wine and Champagne

eLearning course

Learning Objectives:

  • Identify 14 major allergens and foods that contain them
  • Identify key allergic reactions and the action you should take
  • Read allergy labels and use the information to record correctly
  • Identify how to declare allergens to customers
  • Use best practice methods to minimise cross-contamination of allergens
  • State what information should be communicated to Food Service staff

eLearning course

Housekeeping Courses

Learning Objectives:

  • Describe professional standards of key cleaning techniques and why they are used
  • Apply the techniques to a range of fixtures and fittings
  • Identify safety and hygiene standards

eLearning course

Learning Objectives:

  • Identify the equipment required to clean bathrooms
  • Describe the techniques for cleaning fixtures and fittings in a bathroom
  • Identify safety and hygiene standards

eLearning course

Learning Objectives:

  • Identify different types of hotels and gradings
  • State the structure of a Housekeeping department
  • State the key responsibilities of a room attendant

eLearning course

Learning Objectives:

  • Identify different bedding and quality checks
  • Use professional techniques to make beds
  • Identify hygiene and presentation standards

eLearning course

Learning Objectives:

  • Identify final presentation checks in guest bedrooms and bathrooms
  • Identify the procedure for evening turndown
  • State the presentation standards in occupied rooms and public areas

eLearning course

Customer Service Courses

Learning Objectives:

  • Identify how negative behaviour affects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye and why they are used

eLearning course

Learning Objectives:

  • Identify positive assistance for customers with disabilities
  • Become more culturally aware

eLearning course

Learning Objectives:

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

eLearning course

Learning Objectives:

  • Identify why customers complain and how they might feel
  • Consider positive actions to solve customer problems
  • State the 7 steps to handling problems positively

eLearning course

Learning Objectives:

  • Identify the different needs of different types of customers
  • Identify ideas to put the "WOW!" into great customer service

eLearning course

Learning Objectives:

  • Identify the skills of positive selling
  • Identify opportunities to use positive selling skills

eLearning course

Health and Safety Courses

Learning Objectives:

  • Identify safe practices when using chemicals and cleaning agents
  • Identify how to lift and carry safely

eLearning course

Learning Objectives:

  • Describe the principles of the fire triangle
  • Identify key causes of fire in the workplace and how to minimise fire risk
  • State how to raise the alarm
  • Identify safe evacuation procedures

eLearning course

Learning Objectives:

  • State your responsibility for health and safety at work
  • Identify potential hazards found at work and safe working practices
  • State how to report an accident at work

eLearning course

CPD Points Available

CPD (Continuing Professional Development) points are available for hospitality staff to help them meet their CPD targets. Each of our hospitality training courses offer points based on the number of hours taken to complete the course. Please contact First Response Training for more information.