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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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First Response Training offers a wide range eLearning courses for hospitality staff. With various topics available, wait staff, housekeeping teams, kitchen staff, and others can benefit from this training. For those needing to complete Continuing Professional Development (CPD) training, several of the courses below can contribute 1 CPD hour or point. These courses are endorsed by the Institute of Hospitality. First Response Training is accredited by Advantage Accreditation.

Our eLearning courses are designed to be interactive with voiceovers, videos and activities to help the learner retain the information. They can be completed in the learner's own time, on their own, anywhere with a computer and internet connection. Many courses feature brief assessments to ensure the learner has understood the course content before they receive a certificate of completion.

First Response Training has a highly qualified and experienced curriculum team who have designed these courses to truly impact and benefit hospitality staff. Our relationship management team is always available to help you with any queries that may come up.

 

Annual Learner Passes

We offer Annual Learner Passes for different eLearning topics, including hospitality courses. These grant a learner access to a suite of courses for 12 months. Our Hospitality Annual Learner Pass includes 25 courses, mainly aimed at restaurant and bar staff. These cost £50 (£2 per course).

Service

Boxing a Table
eLearning
+ 1 CPD hour

Buffet Service
eLearning
+ 1 CPD hour

Carrying and Clearing Plates
eLearning
+ 1 CPD hour

General Preparation
eLearning
+ 1 CPD hour

Laying Tables
eLearning
+ 1 CPD hour

Napkin Folding
eLearning
+ 1 CPD hour

Food and Drinks

Wine and Champagne
eLearning
+ 1 CPD hour

Restaurant Service
eLearning
+ 1 CPD hour

Allergy and Special Diets
eLearning
+ 1 CPD hour

Food and Drink Safety
eLearning
+ 1 CPD hour

Silver Service Technique
eLearning
+ 1 CPD hour

Handling Glassware
eLearning
+ 1 CPD hour

Glassware in the Bar
eLearning

Licensing Awareness
eLearning

Menu Knowledge
eLearning
+ 1 CPD hour

Prepare and Close a Bar
eLearning

Prepare and Serve Drinks
eLearning

Presenting Menus and Taking Orders
eLearning
+ 1 CPD hour

Serving Beer
eLearning

Taking Wine Orders
eLearning
+ 1 CPD hour

Working with Allergens
eLearning
+ 1 CPD hour

Housekeeping

Cleaning
eLearning
+ 1 CPD hour

Cleaning Bathrooms
eLearning
+ 1 CPD hour

Housekeeping
eLearning
+ 1 CPD hour

Making Beds
eLearning

Presentation
eLearning
+ 1 CPD hour

Customer Service

Disability and Culture Aware
eLearning
+ 1 CPD hour

Disability Aware
eLearning
+ 1 CPD hour

Handling Customer Problems Positively
eLearning
+ 1 CPD hour

Creating a Positive Customer Environment
eLearning
+ 1 CPD hour

Understanding Customer Needs
eLearning
+ 1 CPD hour

Using Positive Selling Skills
eLearning
+ 1 CPD hour

Health and Safety

COSHH and Manual Handling
eLearning
+ 1 CPD hour

Fire Aware
eLearning
+ 1 CPD hour

Safety Aware for Hotel Staff
eLearning
+ 1 CPD hour