First Response Training has over 25 years of experience in training staff to perform safely and effectively in the workplace. Our courses range from GDPR to Equality and Diversity to Environmental Management. We also offer more specialised training in First Aid, Fire Safety, Health and Safety, Food Safety, Business Skills, Hospitality, Mental Health, Microsoft Office and Project Management software. No matter your industry, we have something for you.
Over 100 FRT trainers are located across the UK. This enables us to provide in-person training at a huge range of locations. If you prefer, one of our trainers will travel to your workplace to deliver in-person training. We will send the right trainer based on their relevant qualifications and professional experience. Once you have booked your training, your own account manager will be in touch to take care of the arrangements.
Delivery Methods
Our workplace courses can take place as in-person, classroom training. However, we also offer webinar training and eLearning. These are excellent options for educating your staff at a lower price, without the need to travel to a specified location. Our webinars are led by one of our trainers via video call. eLearning is equipped with voiceovers and interactive activities and is available for learners to complete in their own time. Our General Workplace Annual Learner Pass includes 15 eLearning courses..
Workplace Courses
Unlimited access to full suite of courses for 1 year
- Hosted on a custom branded company LMS on our cloud based system
- Access via any device with internet access including phone, tablet and PC
- e-Learning endorsed by Skills for Care and Advantage Accreditation
*Minimum order of 25 learner passes required. All passes do not need to be allocated at once. Credits will sit on your account with unlimited expiry and will be allocated to users as requested. At point of allocation, all users will be given access to the full suite of 15 courses.
15 courses:
- Infection Control
- Food Safety Principles
- Equality, Diversity & Inclusion
- COVID-19 Infection Control
- Health & Safety Essentials
- Role of a Fire Marshal
- Manual Handling
- Managing Personal Stress
- Handling Hazardous Substances
- General Data Protection Regulation
- Conflict Resolution & Personal Safety
- DSE Assessment
- Asbestos Awareness
- Working at Heights
Duration: 7 hours
Capacity: Up to 12 delegates
This course is delivered via Classroom training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Know the legislation associated with environmental management
- Explain employee responsibilities
- Describe how waste and pollution impacts on the environment
- Know what to do in the event of an environmental accident or incident
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Define equality, diversity, inclusion and discrimination perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the workplace
- Know how to promote diversity and reduce discrimination in the workplace
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand what the General Data Protection Regulation (GDPR) is
- Outline the 6 data protection principles
- Understand the special categories of personal data
- Understand the main responsibilities of organisations under the GDPR
- Explain what Data Protection Impact Assessments are
- Understand the rules for data breach reporting and transferring personal data outside of the EU
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
CPD Points Available
Our Workplace training courses provide CPD (Continuing Professional Development) points for learners. Completing any of the courses listed above can help learners meet their CPD targets. Please get in touch for further details.
Course Mapping
First Response Training is an accredited centre with Advantage Accreditation, the Institution of Occupational Safety and Health (IOSH) and the Highfield Awarding Body for Compliance (HABC). Our curriculum team carefully maps course content to national regulations, guidelines and legislation, including:
- Health and Safety Executive (HSE)
- National Occupational Standards (NOS)
- Regulated Qualifications Framework (RQF)
- National Examination Board in Occupational Safety and Health (NEBOSH)
- Construction Skills Certification Scheme (CSCS)
- UK Asbestos Training Association (UKATA)
Courses are regularly updated according to any changes in national standards.