First Response Training has over 25 years of experience in training staff to perform safely and effectively in the workplace. Our courses range from GDPR to Equality and Diversity to Environmental Management. We also offer more specialised training in First Aid, Fire Safety, Health and Safety, Food Safety, Business Skills, Hospitality, Mental Health, Microsoft Office and Project Management software. No matter your industry, we have something for you.
Over 100 FRT trainers are located across the UK. This enables us to provide in-person training at a huge range of locations. If you prefer, one of our trainers will travel to your workplace to deliver in-person training. We will send the right trainer based on their relevant qualifications and professional experience. Once you have booked your training, your own account manager will be in touch to take care of the arrangements.
Delivery Methods
Our workplace courses can take place as in-person, classroom training. However, we also offer webinar training and eLearning. These are excellent options for educating your staff at a lower price, without the need to travel to a specified location. Our webinars are led by one of our trainers via video call. eLearning is equipped with voiceovers and interactive activities and is available for learners to complete in their own time. Our General Workplace Annual Learner Pass includes 15 eLearning courses..
Workplace Courses
Level 2 Award in Customer Service and Complaints Management
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
Level 2 Award in Environmental Awareness
Learning Objectives:
- Know the legislation associated with environmental management
- Explain employee responsibilities
- Describe how waste and pollution impacts on the environment
- Know what to do in the event of an environmental accident or incident
Level 2 Award in Equality, Diversity and Inclusion
Learning Objectives:
- Define equality, diversity, inclusion and discrimination perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the workplace
- Know how to promote diversity and reduce discrimination in the workplace
Level 2 Award in General Data Protection Regulations (GDPR)
Learning Objectives:
- Understand what the General Data Protection Regulation (GDPR) is
- Outline the 6 data protection principles
- Understand the special categories of personal data
- Understand the main responsibilities of organisations under the GDPR
- Explain what Data Protection Impact Assessments are
- Understand the rules for data breach reporting and transferring personal data outside of the EU
Level 2 Award in Lone Working
Learning Objectives:
- List the legislation associated with lone-working
- Produce a risk assessment for lone working
- Describe the precautions that can be put into place
- Explain supervision for alone worker
- List methods of communication
- Describe how to report an incident
Level 2 Award in Protecting Vulnerable Groups
Learning Objectives:
- To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
- To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being
Level 3 Award in Environmental Management
Learning Objectives:
- Know the legislation associated with environmental management
- Identify employer and employee responsibilities
- Explain how waste and pollution impacts the environment
- List the main elements of an Environmental Management System (EMS)
- Know the steps to help implement an effective EMS
Level 3 Award in Managing and Supervising Safety
Learning Objectives:
- To know why it is important to manage safely
- Understand how the law applies
- Be aware of legal requirements
- Be able to implement a health and safety management system
- Understand why accidents and incidents should be investigated
CPD Points Available
Our Workplace training courses provide CPD (Continuing Professional Development) points for learners. Completing any of the courses listed above can help learners meet their CPD targets. Please get in touch for further details.
Course Mapping
First Response Training is an accredited centre with Advantage Accreditation, the Institution of Occupational Safety and Health (IOSH) and the Highfield Awarding Body for Compliance (HABC). Our curriculum team carefully maps course content to national regulations, guidelines and legislation, including:
- Health and Safety Executive (HSE)
- National Occupational Standards (NOS)
- Regulated Qualifications Framework (RQF)
- National Examination Board in Occupational Safety and Health (NEBOSH)
- Construction Skills Certification Scheme (CSCS)
- UK Asbestos Training Association (UKATA)
Courses are regularly updated according to any changes in national standards.