Conflict Resolution and Personal Safety
This course is designed to provide you with the tools and techniques needed to navigate workplace conflicts while prioritizing your safety. Throughout the course, you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
Additionally, you will learn about personal safety considerations when dealing with workplace conflicts, including how to identify and manage potentially dangerous situations. The course will cover topics like conflict management styles and effective communication, which are critical for effective conflict resolution in the workplace.
This eLearning course takes 30 minutes to complete. The course costs £25 per learner. Prices may vary depending on your unique requirements.
Learning Objectives
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both employers and employees
- Understand the concepts of a safe working environment and how the risk of conflict can be assessed
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
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