Conflict Resolution and Personal Safety
This course is designed to provide you with the tools and techniques needed to navigate workplace conflicts while prioritizing your safety. Throughout the course, you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
Additionally, you will learn about personal safety considerations when dealing with workplace conflicts, including how to identify and manage potentially dangerous situations. The course will cover topics like conflict management styles and effective communication, which are critical for effective conflict resolution in the workplace.
This eLearning course takes 30 minutes to complete.
Learning Objectives
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both employers and employees
- Understand the concepts of a safe working environment and how the risk of conflict can be assessed
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
Business Skills Courses
Active Listening
Learning Objectives:
- Define active listening and its key components
- Understand the communication process
- Create a good communicative mindset using framing, positive intent and focus
- Identify common communication problems and solutions
Body Language for Facilitators
Learning Objectives:
- Understand the impact of body language on meetings and training
- Describe how a facilitator can create a comfortable environment
- Know how to read the body language of others to judge their thoughts and feelings
Communication Skills
Learning Objectives:
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you the information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
Conflict Resolution
Learning Objectives:
- Recognise how your attitudes and actions affect others
- Find new and effective techniques for dealing with difficult people
- Learn some techniques for managing and dealing with anger
- Develop coping strategies for dealing with difficult people and difficult situations
Effective Meetings
Learning Objectives:
- Describe what makes an effective meeting
- Explain the cost of a poor meeting
- Explain how to make your meetings more effective
Giving and Receiving Feedback
Learning Objectives:
- Explain why feedback is essential
- Apply a framework for providing formal or informal feedback
- Use descriptive language when delivering feedback
- Describe six characteristics of effective feedback
- Provide feedback in real situations
Influencing Skills
Learning Objectives:
- Define what influencing is and why it is important
- Investigate what makes a great influencer
- Understand the typical ways people think about influencing
- Identify different influencing styles and review your style
Interviewing Skills
Learning Objectives:
- Appreciate the importance of preparing for a job interview
- Anticipate questions you may be asked during a job interview
- Adapt your interview technique to fit different interview circumstances
- Perform follow-up activities in a professional manner
- Use feedback to improve tour future performance in interviews
Negotiation Skills
Learning Objectives:
- Understand how often we all negotiate and the benefits of good negotiation skills
- Recognise the importance of preparing for the negotiation process
- Identify the various negotiation style and their advantages and disadvantages
- Develop strategies for dealing with tough or unfair tactics
- Gain skills in developing alternatives and recognising options
- Understand basic negotiation principles including BATNA, WATNA, WAP and the ZOPA
Networking for Success
Learning Objectives:
- Introduce yourself in a meaningful, memorable way
- Be goal focused on networking so that you make the most of the events you attend
- Apply the concept of giving first and being helpful as part of a system of reciprocity
- Use strategy and systems to network effectively
- Learn the benefits of online social networking, especially Twitter and Linked In
Presentation Skills
Learning Objectives:
- Understand what makes an effective presentation and know how to plan and deliver one
- Have a personal action plan to improve your own presentations
- Know how to overcome nerves
Reading Body Language as a Sales Tool
Learning Objectives:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Use mirroring and matching techniques to build rapport