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Business Skills Courses

We offer a range of eLearning courses to help you succeed in the workplace.

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Communication Courses

Master one of the most important skills in business.

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Conflict Resolution and Personal Safety

eLearning

This half hour course aims to provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety.

Learning Objectives

Understand the terminology used in conflict resolution

Understand the laws that apply to both employers and employees

Understand the concepts of a safe working environment and how the risk of conflict can be assessed

Understand the use of appropriate methods to de-escalate a confrontational situation

Understand the importance of personal safety