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Workplace Courses

We offer a huge range of courses relevant to the workplace. Our training is designed to be useful and impactful for staff in any industry.

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Delivery Methods

Several delivery methods are available through First Response Training, including in-person presentations and discussions, videocalls, in-browser eLearning software.

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Sharps/Needle Awareness Level 2

The Sharps/Needle Awareness Level 2 webinar is designed to raise awareness of the risks involved with injuries caused by sharps and needles. The course is suitable for individuals who work in environments where sharps and needles are used, such as healthcare, social care, and waste management.

The course covers a range of topics, including the risks associated with sharps and needles, how to identify and handle different types of sharps, and the appropriate procedures for disposal and reporting of sharps injuries. The webinar is delivered by experienced trainers who are experts in sharps awareness and management.

Delegates will learn about the risks associated with sharps and needles, including the transmission of blood-borne viruses such as HIV, hepatitis B, and hepatitis C. They will also be provided with practical guidance on how to handle sharps safely, including how to use personal protective equipment (PPE) and how to dispose of sharps safely.

Upon successful completion of the webinar, delegates will be issued with a certificate that is valid for 3 years. This certificate demonstrates that the delegate has gained an understanding of the risks associated with sharps and needles, as well as the appropriate procedures for handling and disposing of sharps safely.

Learning Objectives

  • List the legislation associated with sharps awareness
  • Explain the term ‘sharps’
  • List the infections associated with sharps
  • Explain the importance of risk assessment in sharps awareness
  • Describe how to treat a sharps injury

Workplace Courses

Learning Objectives:

  • Legislation
  • What is a complaint?
  • Awareness of complaints management system
  • Building the rapport with customers
  • Complaints processes and resolution
  • Minimising the potential for customer complaints
  • Effective communication
  • Behaviours
  • Security

Classroom or webinar training

Learning Objectives:

  • Know the legislation associated with environmental management
  • Explain employee responsibilities
  • Describe how waste and pollution impacts on the environment
  • Know what to do in the event of an environmental accident or incident

Classroom or webinar training

Learning Objectives:

  • Define equality, diversity, inclusion and discrimination perception and stereotyping
  • Explain how the law protects people from discrimination
  • Define prejudice and explain how it can impact on individuals
  • Identify where discrimination can be found in the workplace
  • Know how to promote diversity and reduce discrimination in the workplace

Classroom or webinar training
eLearning

Learning Objectives:

  • Understand what the General Data Protection Regulation (GDPR) is
  • Outline the 6 data protection principles
  • Understand the special categories of personal data
  • Understand the main responsibilities of organisations under the GDPR
  • Explain what Data Protection Impact Assessments are
  • Understand the rules for data breach reporting and transferring personal data outside of the EU

Classroom or webinar training
eLearning course

Learning Objectives:

  • List the legislation associated with lone-working
  • Produce a risk assessment for lone working
  • Describe the precautions that can be put into place
  • Explain supervision for alone worker
  • List methods of communication
  • Describe how to report an incident

Classroom or webinar training

Learning Objectives:

  • To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
  • To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being

Classroom or webinar training

Learning Objectives:

  • Know the legislation associated with environmental management
  • Identify employer and employee responsibilities
  • Explain how waste and pollution impacts the environment
  • List the main elements of an Environmental Management System (EMS)
  • Know the steps to help implement an effective EMS

Classroom or webinar training

Learning Objectives:

  • To know why it is important to manage safely
  • Understand how the law applies
  • Be aware of legal requirements
  • Be able to implement a health and safety management system
  • Understand why accidents and incidents should be investigated

Classroom or webinar training