Managing Personal Stress Level 2
The Managing Personal Stress Level 2 course aims to raise awareness of the pressure in the workplace and introduce techniques that can be used to manage the risk of stress among workers. The course is designed to provide individuals with the knowledge and tools they need to recognize and manage stress in themselves and others, leading to a healthier and more productive workforce.
During the course, individuals will learn about the causes and effects of stress, how to identify signs of stress and techniques that can be used to manage and reduce stress. The course covers a range of topics, including the physiological and psychological effects of stress, time management strategies, relaxation techniques, and cognitive-behavioural techniques.
The training is delivered over a period of six hours, with interactive sessions, discussions, and practical exercises designed to help individuals understand and apply the techniques covered in the course. Successful candidates who complete the course will receive a certificate valid for three years, demonstrating their understanding of stress management techniques and their commitment to promoting personal well-being.
Learning Objectives
- Explain the relationship between pressure and stress
- List the symptoms of stress
- Describe ways of identifying pressure and stress
- Describe ways of managing the risks
Workplace Courses
Level 2 Award in Customer Service and Complaints Management
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
Level 2 Award in Environmental Awareness
Learning Objectives:
- Know the legislation associated with environmental management
- Explain employee responsibilities
- Describe how waste and pollution impacts on the environment
- Know what to do in the event of an environmental accident or incident
Level 2 Award in Equality, Diversity and Inclusion
Learning Objectives:
- Define equality, diversity, inclusion and discrimination perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the workplace
- Know how to promote diversity and reduce discrimination in the workplace
Level 2 Award in General Data Protection Regulations (GDPR)
Learning Objectives:
- Understand what the General Data Protection Regulation (GDPR) is
- Outline the 6 data protection principles
- Understand the special categories of personal data
- Understand the main responsibilities of organisations under the GDPR
- Explain what Data Protection Impact Assessments are
- Understand the rules for data breach reporting and transferring personal data outside of the EU
Level 2 Award in Lone Working
Learning Objectives:
- List the legislation associated with lone-working
- Produce a risk assessment for lone working
- Describe the precautions that can be put into place
- Explain supervision for alone worker
- List methods of communication
- Describe how to report an incident
Level 2 Award in Protecting Vulnerable Groups
Learning Objectives:
- To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
- To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being
Level 3 Award in Environmental Management
Learning Objectives:
- Know the legislation associated with environmental management
- Identify employer and employee responsibilities
- Explain how waste and pollution impacts the environment
- List the main elements of an Environmental Management System (EMS)
- Know the steps to help implement an effective EMS
Level 3 Award in Managing and Supervising Safety
Learning Objectives:
- To know why it is important to manage safely
- Understand how the law applies
- Be aware of legal requirements
- Be able to implement a health and safety management system
- Understand why accidents and incidents should be investigated