Managing Personal Stress Level 2
The Managing Personal Stress Level 2 course is designed to raise delegates’ awareness of stress and introduce them to techniques used to manage stress. The course aims to help individuals understand the causes and effects of stress and to develop practical strategies to manage stress in their personal and professional lives.
The course covers a range of topics, including the signs and symptoms of stress, the causes of stress, and the physical, emotional, and behavioural effects of stress. Delegates will also learn about stress management techniques, such as relaxation techniques, time management strategies, and cognitive restructuring.
The course is designed to be delivered over a period of six hours, with plenty of opportunities for questions and discussions throughout. Successful candidates will be issued with a certificate that is valid for three years, demonstrating their understanding and knowledge of stress management. The certificate can be used to demonstrate a commitment to promoting personal well-being and to support compliance with legal obligations.
Learning Objectives
- Explain the relationship between pressure and stress
- List the symptoms of stress
- Describe ways of identifying stress
- Describe ways of managing stress
Workplace Courses
Level 2 Award in Customer Service and Complaints Management
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
Level 2 Award in Environmental Awareness
Learning Objectives:
- Know the legislation associated with environmental management
- Explain employee responsibilities
- Describe how waste and pollution impacts on the environment
- Know what to do in the event of an environmental accident or incident
Level 2 Award in Equality, Diversity and Inclusion
Learning Objectives:
- Define equality, diversity, inclusion and discrimination perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the workplace
- Know how to promote diversity and reduce discrimination in the workplace
Level 2 Award in General Data Protection Regulations (GDPR)
Learning Objectives:
- Understand what the General Data Protection Regulation (GDPR) is
- Outline the 6 data protection principles
- Understand the special categories of personal data
- Understand the main responsibilities of organisations under the GDPR
- Explain what Data Protection Impact Assessments are
- Understand the rules for data breach reporting and transferring personal data outside of the EU
Level 2 Award in Lone Working
Learning Objectives:
- List the legislation associated with lone-working
- Produce a risk assessment for lone working
- Describe the precautions that can be put into place
- Explain supervision for alone worker
- List methods of communication
- Describe how to report an incident
Level 2 Award in Protecting Vulnerable Groups
Learning Objectives:
- To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
- To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being
Level 3 Award in Environmental Management
Learning Objectives:
- Know the legislation associated with environmental management
- Identify employer and employee responsibilities
- Explain how waste and pollution impacts the environment
- List the main elements of an Environmental Management System (EMS)
- Know the steps to help implement an effective EMS
Level 3 Award in Managing and Supervising Safety
Learning Objectives:
- To know why it is important to manage safely
- Understand how the law applies
- Be aware of legal requirements
- Be able to implement a health and safety management system
- Understand why accidents and incidents should be investigated