Conflict Resolution and Personal Safety inc Breakaway Level 2
The Conflict Resolution and Personal Safety inc Breakaway Level 2 webinar is designed to provide delegates with the knowledge and skills to manage conflict and ensure their own personal safety in the workplace. The course covers a range of topics, including conflict resolution strategies, identifying the signs of escalating behaviour, and the use of breakaway techniques to protect oneself in potentially dangerous situations.
The webinar is suitable for individuals who work in high-risk environments, such as healthcare, social care, security, and education, as well as those who may encounter conflict in their everyday work.
The course is delivered by experienced trainers who are experts in conflict resolution and personal safety. They will provide delegates with practical strategies and techniques for managing conflict, including how to de-escalate tense situations and maintain personal safety.
The course also includes instruction on the use of breakaway techniques, which can be used to protect oneself from physical harm when confronted with a violent or aggressive individual. Delegates will be taught how to use these techniques safely and effectively.
Upon successful completion of the webinar, delegates will be issued with a certificate that is valid for 3 years. This certificate demonstrates that the delegate has gained a comprehensive understanding of conflict resolution and personal safety, and is able to apply the strategies and techniques learned in practice.
Learning Objectives
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both Employers and Employees
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
Workplace Courses
Level 2 Award in Customer Service and Complaints Management
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
Level 2 Award in Environmental Awareness
Learning Objectives:
- Know the legislation associated with environmental management
- Explain employee responsibilities
- Describe how waste and pollution impacts on the environment
- Know what to do in the event of an environmental accident or incident
Level 2 Award in Equality, Diversity and Inclusion
Learning Objectives:
- Define equality, diversity, inclusion and discrimination perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the workplace
- Know how to promote diversity and reduce discrimination in the workplace
Level 2 Award in General Data Protection Regulations (GDPR)
Learning Objectives:
- Understand what the General Data Protection Regulation (GDPR) is
- Outline the 6 data protection principles
- Understand the special categories of personal data
- Understand the main responsibilities of organisations under the GDPR
- Explain what Data Protection Impact Assessments are
- Understand the rules for data breach reporting and transferring personal data outside of the EU
Level 2 Award in Lone Working
Learning Objectives:
- List the legislation associated with lone-working
- Produce a risk assessment for lone working
- Describe the precautions that can be put into place
- Explain supervision for alone worker
- List methods of communication
- Describe how to report an incident
Level 2 Award in Protecting Vulnerable Groups
Learning Objectives:
- To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
- To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being
Level 3 Award in Environmental Management
Learning Objectives:
- Know the legislation associated with environmental management
- Identify employer and employee responsibilities
- Explain how waste and pollution impacts the environment
- List the main elements of an Environmental Management System (EMS)
- Know the steps to help implement an effective EMS
Level 3 Award in Managing and Supervising Safety
Learning Objectives:
- To know why it is important to manage safely
- Understand how the law applies
- Be aware of legal requirements
- Be able to implement a health and safety management system
- Understand why accidents and incidents should be investigated