Conflict Resolution and Personal Safety inc Breakaway Level 2
The Conflict Resolution and Personal Safety inc Breakaway Level 2 webinar is designed to provide delegates with the knowledge and skills to manage conflict and ensure their own personal safety in the workplace. The course covers a range of topics, including conflict resolution strategies, identifying the signs of escalating behaviour, and the use of breakaway techniques to protect oneself in potentially dangerous situations.
The webinar is suitable for individuals who work in high-risk environments, such as healthcare, social care, security, and education, as well as those who may encounter conflict in their everyday work.
The course is delivered by experienced trainers who are experts in conflict resolution and personal safety. They will provide delegates with practical strategies and techniques for managing conflict, including how to de-escalate tense situations and maintain personal safety.
The course also includes instruction on the use of breakaway techniques, which can be used to protect oneself from physical harm when confronted with a violent or aggressive individual. Delegates will be taught how to use these techniques safely and effectively.
Upon successful completion of the webinar, delegates will be issued with a certificate that is valid for 3 years. This certificate demonstrates that the delegate has gained a comprehensive understanding of conflict resolution and personal safety, and is able to apply the strategies and techniques learned in practice.
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both Employers and Employees
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
General Data Protection Regulation (GDPR)
Aim: To provide learners with a general understanding and awareness of the new General Data Protection Regulation (GDPR) (EU)
Conflict Resolution and Personal Safety
Aim: To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety including the use of breakaway techniques.
Aim: To provide delegates with an overview and awareness of the issues surrounding Legionella control, current legislation and good practice procedures.
This course provides delegates with background knowledge on the hazards related to asbestos and how the law has addressed those risks.
Aim: To provide delegates with the information and training required by law to prepare them for working in confined spaces.
Working at Height
Aim: To advise delegates about the principles of safe working at height and the importance of conducting a risk assessment prior to any working at height activity.
Equality and Diversity
Aim: To introduce the concepts of equality and diversity to the workplace, so that both equality and diversity can be promoted and discrimination and bullying reduced.
Personal Protection Equipment
Aim: To provide delegates with the knowledge and expertise to enable the correct selection and use of PPE in the work place.
Aim: To raise awareness of the risks involved with injuries caused by sharps / needles.
Aim: To provide delegates with an awareness of environmental issues and their individual responsibilities for environmental management.
Aim: To provide an awareness of environmental management and to know the steps required to implement an effective environmental management system.
Managing Personal Stress
Aim: To raise delegates’ awareness of stress, and to introduce them to techniques used to manage your stress.
Managing Stress in the Workplace
Aim: To raise awareness of pressure and to introduce techniques that can be used to manage the risk of stress among workers.