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Workplace Courses

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Delivery Methods

Several delivery methods are available through First Response Training, including in-person presentations and discussions, videocalls, in-browser eLearning software.

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Conflict Resolution and Personal Safety inc Breakaway Level 2


Aim: To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety including the use of breakaway techniques.

Certification: Successful candidates will be issued with a certificate valid for 3 years.

Duration: 6 hours

Learning Objectives

Understand the terminology used in conflict resolution

Understand the laws that apply to both Employers and Employees

Understand the use of appropriate methods to de-escalate a confrontational situation

Understand the importance of personal safety