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Workplace Courses

We offer a huge range of courses relevant to the workplace. Our training is designed to be useful and impactful for staff in any industry.

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Delivery Methods

Several delivery methods are available through First Response Training, including in-person presentations and discussions, videocalls, in-browser eLearning software.

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Conflict Resolution and Personal Safety inc Breakaway Level 2

The Conflict Resolution and Personal Safety inc Breakaway Level 2 course is designed to provide delegates with the knowledge and skills necessary to handle conflict situations effectively in the workplace and manage their own personal safety. The course includes training on the use of breakaway techniques, which can be used to defend oneself and escape from physical attacks.

The course covers a range of topics, including the causes and types of workplace conflict, de-escalation techniques, and the importance of communication in resolving conflicts. Delegates will also learn about risk assessment and management, as well as personal safety strategies and practical tips for staying safe in potentially dangerous situations.

The course includes practical demonstrations and exercises, allowing delegates to apply their learning in a safe and controlled environment. The use of breakaway techniques is also covered in depth, with training on how to safely and effectively use these techniques to protect oneself from physical harm.

The course is designed to be delivered over a period of six hours, with plenty of opportunities for questions and discussions throughout. Successful candidates will be issued with a certificate that is valid for three years, demonstrating their understanding and knowledge of conflict resolution and personal safety.

Learning Objectives

  • Understand the terminology used in conflict resolution
  • Understand the laws that apply to both Employers and Employees
  • Understand the use of appropriate methods to de-escalate a confrontational situation
  • Understand the importance of personal safety

Workplace Courses

Learning Objectives:

  • Legislation
  • What is a complaint?
  • Awareness of complaints management system
  • Building the rapport with customers
  • Complaints processes and resolution
  • Minimising the potential for customer complaints
  • Effective communication
  • Behaviours
  • Security

Classroom or webinar training

Learning Objectives:

  • Know the legislation associated with environmental management
  • Explain employee responsibilities
  • Describe how waste and pollution impacts on the environment
  • Know what to do in the event of an environmental accident or incident

Classroom or webinar training

Learning Objectives:

  • Define equality, diversity, inclusion and discrimination perception and stereotyping
  • Explain how the law protects people from discrimination
  • Define prejudice and explain how it can impact on individuals
  • Identify where discrimination can be found in the workplace
  • Know how to promote diversity and reduce discrimination in the workplace

Classroom or webinar training
eLearning

Learning Objectives:

  • Understand what the General Data Protection Regulation (GDPR) is
  • Outline the 6 data protection principles
  • Understand the special categories of personal data
  • Understand the main responsibilities of organisations under the GDPR
  • Explain what Data Protection Impact Assessments are
  • Understand the rules for data breach reporting and transferring personal data outside of the EU

Classroom or webinar training
eLearning course

Learning Objectives:

  • List the legislation associated with lone-working
  • Produce a risk assessment for lone working
  • Describe the precautions that can be put into place
  • Explain supervision for alone worker
  • List methods of communication
  • Describe how to report an incident

Classroom or webinar training

Learning Objectives:

  • To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
  • To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being

Classroom or webinar training

Learning Objectives:

  • Know the legislation associated with environmental management
  • Identify employer and employee responsibilities
  • Explain how waste and pollution impacts the environment
  • List the main elements of an Environmental Management System (EMS)
  • Know the steps to help implement an effective EMS

Classroom or webinar training

Learning Objectives:

  • To know why it is important to manage safely
  • Understand how the law applies
  • Be aware of legal requirements
  • Be able to implement a health and safety management system
  • Understand why accidents and incidents should be investigated

Classroom or webinar training