Conflict Resolution and Personal Safety inc Breakaway Level 2
The Conflict Resolution and Personal Safety inc Breakaway Level 2 course is designed to provide delegates with the knowledge and skills necessary to handle conflict situations effectively in the workplace and manage their own personal safety. The course includes training on the use of breakaway techniques, which can be used to defend oneself and escape from physical attacks.
The course covers a range of topics, including the causes and types of workplace conflict, de-escalation techniques, and the importance of communication in resolving conflicts. Delegates will also learn about risk assessment and management, as well as personal safety strategies and practical tips for staying safe in potentially dangerous situations.
The course includes practical demonstrations and exercises, allowing delegates to apply their learning in a safe and controlled environment. The use of breakaway techniques is also covered in depth, with training on how to safely and effectively use these techniques to protect oneself from physical harm.
The course is designed to be delivered over a period of six hours, with plenty of opportunities for questions and discussions throughout. Successful candidates will be issued with a certificate that is valid for three years, demonstrating their understanding and knowledge of conflict resolution and personal safety.
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both Employers and Employees
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
General Data Protection Regulation (GDPR)
Aim: To provide learners with a general understanding and awareness of the new General Data Protection Regulation (GDPR) (EU)
Conflict Resolution and Personal Safety
Aim: To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety including the use of breakaway techniques.
Aim: To provide delegates with an overview and awareness of the issues surrounding Legionella control, current legislation and good practice procedures.
This course provides delegates with background knowledge on the hazards related to asbestos and how the law has addressed those risks.
Aim: To provide delegates with the information and training required by law to prepare them for working in confined spaces.
Working at Height
Aim: To advise delegates about the principles of safe working at height and the importance of conducting a risk assessment prior to any working at height activity.
Equality and Diversity
Aim: To introduce the concepts of equality and diversity to the workplace, so that both equality and diversity can be promoted and discrimination and bullying reduced.
Personal Protection Equipment
Aim: To provide delegates with the knowledge and expertise to enable the correct selection and use of PPE in the work place.
Aim: To raise awareness of the risks involved with injuries caused by sharps / needles.
Aim: To provide delegates with an awareness of environmental issues and their individual responsibilities for environmental management.
Aim: To provide an awareness of environmental management and to know the steps required to implement an effective environmental management system.
Managing Personal Stress
Aim: To raise delegates’ awareness of stress, and to introduce them to techniques used to manage your stress.
Managing Stress in the Workplace
Aim: To raise awareness of pressure and to introduce techniques that can be used to manage the risk of stress among workers.