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Workplace Courses

We offer a huge range of courses relevant to the workplace. Our training is designed to be useful and impactful for staff in any industry.

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Delivery Methods

Several delivery methods are available through First Response Training, including in-person presentations and discussions, videocalls, in-browser eLearning software.

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Conflict Resolution and Personal Safety inc Breakaway Level 2

The Conflict Resolution and Personal Safety inc Breakaway Level 2 course is designed to provide delegates with the knowledge and skills necessary to handle conflict situations effectively in the workplace and manage their own personal safety. The course includes training on the use of breakaway techniques, which can be used to defend oneself and escape from physical attacks.

The course covers a range of topics, including the causes and types of workplace conflict, de-escalation techniques, and the importance of communication in resolving conflicts. Delegates will also learn about risk assessment and management, as well as personal safety strategies and practical tips for staying safe in potentially dangerous situations.

The course includes practical demonstrations and exercises, allowing delegates to apply their learning in a safe and controlled environment. The use of breakaway techniques is also covered in depth, with training on how to safely and effectively use these techniques to protect oneself from physical harm.

The course is designed to be delivered over a period of six hours, with plenty of opportunities for questions and discussions throughout. Successful candidates will be issued with a certificate that is valid for three years, demonstrating their understanding and knowledge of conflict resolution and personal safety.

Learning Objectives

  • Understand the terminology used in conflict resolution
  • Understand the laws that apply to both Employers and Employees
  • Understand the use of appropriate methods to de-escalate a confrontational situation
  • Understand the importance of personal safety

Workplace Courses

Aim: To provide learners with a general understanding and awareness of the new General Data Protection Regulation (GDPR) (EU)

Classroom training
Online webinar
eLearning course

Aim: To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety including the use of breakaway techniques.

Classroom training
Online webinar
eLearning course

Aim: To provide delegates with an overview and awareness of the issues surrounding Legionella control, current legislation and good practice procedures.

Classroom training
Online webinar

This course provides delegates with background knowledge on the hazards related to asbestos and how the law has addressed those risks.

Classroom training
Online webinar
eLearning course

Aim: To provide delegates with the information and training required by law to prepare them for working in confined spaces.

Classroom training
Online webinar

Aim: To advise delegates about the principles of safe working at height and the importance of conducting a risk assessment prior to any working at height activity.

Classroom training
Online webinar
eLearning course

Aim: To introduce the concepts of equality and diversity to the workplace, so that both equality and diversity can be promoted and discrimination and bullying reduced.

Classroom training
Online webinar
eLearning course

Aim: To provide delegates with the knowledge and expertise to enable the correct selection and use of PPE in the work place.

Classroom training
Online webinar

Aim: To raise awareness of the risks involved with injuries caused by sharps / needles.

Classroom training
Online webinar

Aim: To provide delegates with an awareness of environmental issues and their individual responsibilities for environmental management.

Classroom training
Online webinar

Aim: To provide an awareness of environmental management and to know the steps required to implement an effective environmental management system.

Classroom training
Online webinar

Aim: To raise delegates’ awareness of stress, and to introduce them to techniques used to manage your stress.

Classroom training
Online webinar
eLearning course

Aim: To raise awareness of pressure and to introduce techniques that can be used to manage the risk of stress among workers.

Classroom training
Online webinar