Managing Personal Stress Level 2
The Managing Personal Stress Level 2 webinar is designed to raise delegates’ awareness of stress and introduce them to techniques used to manage it. The course is suitable for individuals who are interested in managing their own stress or supporting others who may be experiencing stress.
The course covers a range of topics, including the causes and symptoms of stress, the impact of stress on health and well-being, and techniques for managing stress. The webinar is delivered by experienced trainers who are experts in stress management and wellbeing.
Delegates will learn about the different types of stress and the impact they can have on physical and mental health. They will also be provided with practical guidance on how to manage stress, including relaxation techniques, time management strategies, and tips for improving sleep quality.
Upon successful completion of the webinar, delegates will be issued with a certificate that is valid for 3 years. This certificate demonstrates that the delegate has gained an awareness of stress and techniques for managing it. This certificate is particularly relevant for individuals who work in high-pressure environments or who are responsible for managing the well-being of others.
Learning Objectives
- Explain the relationship between pressure and stress
- List the symptoms of stress
- Describe ways of identifying stress
- Describe ways of managing stress
Workplace Courses
Level 2 Award in Customer Service and Complaints Management
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
Level 2 Award in Environmental Awareness
Learning Objectives:
- Know the legislation associated with environmental management
- Explain employee responsibilities
- Describe how waste and pollution impacts on the environment
- Know what to do in the event of an environmental accident or incident
Level 2 Award in Equality, Diversity and Inclusion
Learning Objectives:
- Define equality, diversity, inclusion and discrimination perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the workplace
- Know how to promote diversity and reduce discrimination in the workplace
Level 2 Award in General Data Protection Regulations (GDPR)
Learning Objectives:
- Understand what the General Data Protection Regulation (GDPR) is
- Outline the 6 data protection principles
- Understand the special categories of personal data
- Understand the main responsibilities of organisations under the GDPR
- Explain what Data Protection Impact Assessments are
- Understand the rules for data breach reporting and transferring personal data outside of the EU
Level 2 Award in Lone Working
Learning Objectives:
- List the legislation associated with lone-working
- Produce a risk assessment for lone working
- Describe the precautions that can be put into place
- Explain supervision for alone worker
- List methods of communication
- Describe how to report an incident
Level 2 Award in Protecting Vulnerable Groups
Learning Objectives:
- To ensure care and support workers can identify harm and respond appropriately to situations where harm may occur
- To ensure care and support workers work in a person-centred way that promotes rights, inclusion and well-being
Level 3 Award in Environmental Management
Learning Objectives:
- Know the legislation associated with environmental management
- Identify employer and employee responsibilities
- Explain how waste and pollution impacts the environment
- List the main elements of an Environmental Management System (EMS)
- Know the steps to help implement an effective EMS
Level 3 Award in Managing and Supervising Safety
Learning Objectives:
- To know why it is important to manage safely
- Understand how the law applies
- Be aware of legal requirements
- Be able to implement a health and safety management system
- Understand why accidents and incidents should be investigated