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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Working With Allergens

The Working With Allergens eLearning course is designed to train food and drink service staff on allergy awareness, which has been a legal obligation in the UK since December 2014. The course emphasizes the importance of staff understanding the implications of not carrying out this training and not bluffing answers to customer questions about allergens. The module is available for front-of-house staff, chefs, and managers to ensure they have a professional and confident approach to dealing with customer requests. The course is CPD Certified and endorsed by the Institute of Hospitality. The seat time for this course is 45 minutes. This eLearning module costs £15 per learner.

Learning Objectives

  • Identify 14 major allergens and foods that contain them
  • Identify key allergic reactions and the action you should take
  • Read allergy labels and use the information to record correctly
  • Identify how to declare allergens to customers
  • Use best practice methods to minimise cross contamination of allergens
  • State what information should be communicated to Food Service staff

Food and Drinks Courses

Develop an understanding behind the procedures you have been shown on opening wine. Learn more about bin numbers, the temperature for storing wine and how to prepare ice baths.

eLearning course

This is not a qualification module but not all your staff need a formal qualification. Food Hygiene regulations allow staff other than key food handlers ie: chefs, to be trained ‘to the needs of the job’.

eLearning course

Although there may be variances in company procedures there are basic principles that apply in all bar service. This interactive programme uses hospitality best practice standards for learners to consider professional methods and reminds them to check what their own companies may do.

eLearning course

There's a lot that goes on in a bar apart from serving drinks. This module will detail the general set up and close down procedures giving you a picture of what working in bar is all about.

eLearning course

Although there may be variances in company procedures there are basic principles that apply in all bar service. This interactive programme uses hospitality best practice standards for learners to consider professional methods and reminds them to check what their own companies may do.

eLearning course

A short interactive course developing the understanding behind the standards and procedures of writing wine orders.

eLearning course

Although there may be variances in company procedures there are basic principles that apply in all bar service. This interactive programme uses hospitality best practice standards for learners to consider professional methods and reminds them to check what their own companies may do.

eLearning course

This is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace.

eLearning course

The technique of silver service is often used for banqueting service and is a highly sought after professional skill. To get the most from this module have a dish with some scrap food and a serving spoon and fork ready and you can join in the exercises that the module contains.

eLearning course

This module develops your knowledge of how various restaurant procedures work and should be completed with the other modules Carrying and Clearing plates and buffet service.

eLearning course

Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out.

eLearning course

Although there are differences in the shape of glassware and lay up placement there are some basic principles which this short, interactive module shows you.

eLearning course

Through a series of activities this module will really make you concentrate and develop your knowledge of food to ensure you are confident when asking customer questions, confident to ask your manager if there is something you don’t know on the menu and really add to your professionalism.

eLearning course

This module will give you knowledge of the professional procedures for taking orders and can be used with the module positive selling skills.

eLearning course

Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out.

eLearning course