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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Working With Allergens

eLearning

Seat time: 45 minutes

Course overview: Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out. Staff cannot say ‘they don’t know’ in response to a customer question and understand the danger of ‘bluffing’ an answer. A recent prosecution has taken place resulting in 6 year prison sentence of a restaurant owner and regular surveys still show that 70-80% of customers don’t trust staff to give the correct information.

Audience: We offer modules for front of house staff and a module for chefs and managers that not only deliver the legal requirements but ensure your staff will be professional and confident and respect customer requests. The modules are endorsed by Vizion 21, a leading hospitality health and safety consultancy.

This course is CPD Certified and endorsed by the Institute of Hospitality

Learning Objectives

Identify 14 major allergens and foods that contain them

Identify key allergic reactions and the action you should take

Read allergy labels and use the information to record correctly

Identify how to declare allergens to customers

Use best practice methods to minimise cross contamination of allergens

State what information should be communicated to Food Service staff