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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Working With Allergens

The Working With Allergens eLearning course is designed to train food and drink service staff on allergy awareness, which has been a legal obligation in the UK since December 2014. The course emphasizes the importance of staff understanding the implications of not carrying out this training and not bluffing answers to customer questions about allergens. The module is available for front-of-house staff, chefs, and managers to ensure they have a professional and confident approach to dealing with customer requests. The course is CPD Certified and endorsed by the Institute of Hospitality. The seat time for this course is 45 minutes.

Learning Objectives

  • Identify 14 major allergens and foods that contain them
  • Identify key allergic reactions and the action you should take
  • Read allergy labels and use the information to record correctly
  • Identify how to declare allergens to customers
  • Use best practice methods to minimise cross contamination of allergens
  • State what information should be communicated to Food Service staff

Food and Drinks Courses

Learning Objectives:

  • Identify 14 major allergens and foods that contain them
  • Identify key allergic reactions and the action you should take
  • State the action to take if you do not know the answer to a customer question
  • Identify special dietary requirements customers might have

eLearning course

Learning Objectives:

  • Identify the 3 types of contamination and methods of control
  • Describe safe food and drink handling practices
  • State the personal hygiene rules for food handlers and effective hand washing procedures
  • Identify key cleaning procedures in food and bar service areas and the importance of pest awareness

eLearning course

Learning Objectives:

  • Identify different glassware
  • State where glass is placed on tables
  • Identify presentation and health and safety standards

eLearning course

Learning Objectives:

  • Identify different glassware used for different drinks
  • State how to clean and polish glass
  • Identify presentation and health and safety standards

eLearning course

Learning Objectives:

  • State who may not be served alcohol and the procedure for age checks
  • Identify legal measures for alcoholic drinks
  • Identify indicators of excessive alcohol
  • Describe the action you would take when dealing with violent/disorderly customers
  • Recognise signs of drug misuse
  • State the legislation on being smoke-free
  • State why it is important that customers are given accurate information

eLearning course

Learning Objectives:

  • State why it is important to have a knowledge of food
  • Define frequently used culinary terms
  • Identify key ingredients of popular dishes

eLearning course

Learning Objectives:

  • Prepare general bar equipment
  • Prepare garnishes for drinks service
  • Identify how stock is prepared
  • State key closing down procedures
  • Identify health, safety and hygiene standards

eLearning course

Learning Objectives:

  • Serve a range of alcoholic drinks
  • Serve soft drinks
  • Increase knowledge of different drinks

eLearning course

Learning Objectives:

  • Identify how to present a menu
  • Take accurate customer orders

eLearning course

Learning Objectives:

  • Identify different service styles and menu jargon
  • Identify the standards of breakfast service
  • Identify key service standards for afternoon tea
  • Describe key standards for Room Service
  • Identify the standards of serving the cheese course
  • Describe key standards in the order of service

eLearning course

Learning Objectives:

  • State the professional standards used to pour and serve different beers
  • Identify glassware and equipment used to serve beers
  • Identify different types of beer and beer drinks

eLearning course

Learning Objectives:

  • Describe the skills of silver service
  • Identify health and safety standards

eLearning course

Learning Objectives:

  • Identify how to present different wine lists
  • Take accurate wine orders

eLearning course

Learning Objectives:

  • Prepare equipment for wine and Champagne service
  • State how to present, open and pour wine and Champagne
  • Increase awareness of some problems arising when serving wine and Champagne

eLearning course

Learning Objectives:

  • Identify 14 major allergens and foods that contain them
  • Identify key allergic reactions and the action you should take
  • Read allergy labels and use the information to record correctly
  • Identify how to declare allergens to customers
  • Use best practice methods to minimise cross-contamination of allergens
  • State what information should be communicated to Food Service staff

eLearning course