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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Using Positive Selling Skills

The 50-minute Using Positive Selling Skills eLearning course focuses on developing the selling skills of operational staff in hotels, restaurants, and bars. The course aims to help learners increase their confidence in recommending wine and champagne to customers and become soft salespersons rather than pushy ones. The module provides a range of activities that take learners through finding out customer needs and the steps to making an offer. The course can be used as an individual course for specific training needs or refreshers. The course is CPD certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.

Learning Objectives

  • Identify the 3 steps to positive selling
  • Know how to use positive selling skills in practice

Customer Service Courses

Learning Objectives:

  • Identify how negative behaviour affects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye and why they are used

eLearning course

Learning Objectives:

  • Identify positive assistance for customers with disabilities
  • Become more culturally aware

eLearning course

Learning Objectives:

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

eLearning course

Learning Objectives:

  • Identify why customers complain and how they might feel
  • Consider positive actions to solve customer problems
  • State the 7 steps to handling problems positively

eLearning course

Learning Objectives:

  • Identify the different needs of different types of customers
  • Identify ideas to put the "WOW!" into great customer service

eLearning course

Learning Objectives:

  • Identify the skills of positive selling
  • Identify opportunities to use positive selling skills

eLearning course