Slide 1
Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

Slide 1
Service Courses

Learn to master the basics of hospitality.

Slide 1

Helpful courses for those working in kitchens and food service or bars and drinks service.

Slide 1
Housekeeping Courses

eLearning courses for housekeeping staff.

Slide 1
Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

Slide 1
Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

previous arrow
next arrow

Using Positive Selling Skills

eLearning

Seat time: 50 minutes

Course overview: Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience. This module builds from About Wine and Champagne and encourages you to use your understanding of wine flavours to ‘recommend’ and become a soft salesperson not pushy. A range of activities takes you through finding out your customer needs and the steps to ‘making the offer’. The module is an adaptation of the module Using Positive Selling Skills in F&B and focusses purely on wine and Champagne sales.

Audience: All operational F&B staff in hotels, restaurants and bars to develop their knowledge of Wine and Champagne service. Modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews.

This course is CPD Certified and endorsed by the Institute of Hospitality

Learning Objective: Identify the 3 steps to positive selling and how to use them