Using Positive Selling Skills
The 50-minute Using Positive Selling Skills eLearning course focuses on developing the selling skills of operational staff in hotels, restaurants, and bars. The course aims to help learners increase their confidence in recommending wine and champagne to customers and become soft salespersons rather than pushy ones. The module provides a range of activities that take learners through finding out customer needs and the steps to making an offer. The course can be used as an individual course for specific training needs or refreshers. The course is CPD certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.
Learning Objectives
- Identify the 3 steps to positive selling
- Know how to use positive selling skills in practice
Customer Service Courses
Disability and Culture Aware
The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.
Creating a Positive Customer Environment
This module explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios, to consider your negative and positive responses, develops the concept of the behaviour cycle and how your behaviour affects customer feelings and reactions.
Understanding Customer Needs
Although all customers have some basic expectations when they stay in a hotel such as cleanliness and safety, depending on why they have booked, customers have additional expectations.
Disability Aware
The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.
Handling Customer Problems Positively
When a customer has a negative experience, however small it may be it can affect their experience. Handling problems positively is critical to delivering great customer service.
Using Positive Selling Skills
Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.