The Presentation eLearning course focuses on the final touches that show the professionalism of Housekeeping. The course takes 1 hour to complete and is designed for operational housekeeping staff in hotels and guesthouses. The course can be used for new staff to support internal job training, set a benchmark of housekeeping standards for the whole team, and support the development of knowledge behind the practice. Additionally, it can be used as part of your own training schemes or by people wishing to gain knowledge of the housekeeping role in order to apply for a job. The course is CPD Certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.
- Identify final presentation checks in guest bedrooms and bathrooms
- Identify the procedure for evening turndown
- State the presentation standards in occupied rooms and public areas
From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any better.
Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job.
This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.
Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.