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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Licensing Awareness

eLearning

Seat time: 60 minutes

Course overview: This is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace. The importance of displaying a summary licence, the measures for the range of alcoholic drinks from spirits, beers, wines and fortified wines are discussed along with offering water to customers, age checks and recording refusals. The module also overviews the initial handling of drunk customers, giving accurate descriptions under the Consumer Protection Regulations and the fines that are applicable under licensing regulations

Audience: All operational staff in hotels, restaurants and bars to ensure they are aware of all Licensing regulations and how they effect the business. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews.

Learning Objectives

State who may not be served alcohol and the procedure for age checks

Identify legal measures for alcoholic drinks

Identify indicators of excessive alcohol

Describe the action you would take when dealing with violent / disorderly customers

Recognise signs of drug misuse

State the legislation on being smoke free

State why it is important that customers are given accurate information