The Housekeeping course is a 1-hour eLearning module that provides an overview of the Housekeeping role in a hotel or guesthouse. It aims to help operational housekeeping staff gain a better understanding of their responsibilities and the importance of their role in ensuring that guests have a comfortable and enjoyable stay. The course is suitable for new staff who need on-the-job training, as well as for experienced staff who want to refresh their knowledge or set a benchmark for housekeeping standards in their workplace. The course is CPD Certified and endorsed by the Institute of Hospitality.
- Identify different types of hotels and gradings
- State the structure of a Housekeeping department
- State the key responsibilities of a room attendant
From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any better.
Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job.
This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.
Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.
Final presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of Housekeeping.