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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Housekeeping

The Housekeeping course is a 1-hour eLearning module that provides an overview of the Housekeeping role in a hotel or guesthouse. It aims to help operational housekeeping staff gain a better understanding of their responsibilities and the importance of their role in ensuring that guests have a comfortable and enjoyable stay. The course is suitable for new staff who need on-the-job training, as well as for experienced staff who want to refresh their knowledge or set a benchmark for housekeeping standards in their workplace. The course is CPD Certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.

Learning Objectives

  • Identify different types of hotels and gradings
  • State the structure of a Housekeeping department
  • State the key responsibilities of a room attendant

Housekeeping Courses

Learning Objectives:

  • Describe professional standards of key cleaning techniques and why they are used
  • Apply the techniques to a range of fixtures and fittings
  • Identify safety and hygiene standards

eLearning course

Learning Objectives:

  • Identify the equipment required to clean bathrooms
  • Describe the techniques for cleaning fixtures and fittings in a bathroom
  • Identify safety and hygiene standards

eLearning course

Learning Objectives:

  • Identify different types of hotels and gradings
  • State the structure of a Housekeeping department
  • State the key responsibilities of a room attendant

eLearning course

Learning Objectives:

  • Identify different bedding and quality checks
  • Use professional techniques to make beds
  • Identify hygiene and presentation standards

eLearning course

Learning Objectives:

  • Identify final presentation checks in guest bedrooms and bathrooms
  • Identify the procedure for evening turndown
  • State the presentation standards in occupied rooms and public areas

eLearning course