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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

All Courses
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Service Courses

Learn to master the basics of hospitality.

Service Courses
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Food and Drinks Courses

Helpful courses for those working in kitchens and food service or bars and drinks service.

Food and Drinks Courses
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Housekeeping Courses

eLearning courses for housekeeping staff.

Housekeeping Courses
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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

Customer Service Courses
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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

Health and Safety Courses
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Housekeeping

The Housekeeping course is a 1-hour eLearning module that provides an overview of the Housekeeping role in a hotel or guesthouse. It aims to help operational housekeeping staff gain a better understanding of their responsibilities and the importance of their role in ensuring that guests have a comfortable and enjoyable stay. The course is suitable for new staff who need on-the-job training, as well as for experienced staff who want to refresh their knowledge or set a benchmark for housekeeping standards in their workplace. The course is CPD Certified and endorsed by the Institute of Hospitality.

Learning Objectives

  • Identify different types of hotels and gradings
  • State the structure of a Housekeeping department
  • State the key responsibilities of a room attendant

Housekeeping Courses

From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any better.

eLearning course

Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job.

eLearning course

This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.

eLearning course

Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.

eLearning course

Final presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of Housekeeping.

eLearning course