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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Handling Customer Problems Positively

This eLearning course on Handling Customer Problems Positively takes 60 minutes to complete and focuses on the importance of handling customer problems in a positive manner to provide excellent customer service. The course covers scenarios in which customers may experience negative situations, and how to use the behaviour cycle to understand why customers may react in different ways. The course also outlines a 7-step approach to resolving customer problems and how to refer problems to managers when necessary. This training is designed for all operational staff in hotels who interact with customers. Additionally, individuals may take the course to develop their own knowledge and confidence or to use the module certificates at interviews. The course is CPD certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.

Learning Objectives

  • Identify why customers complain and how they might feel
  • State the 7 steps to positive problem handling and how they are used effectively
  • Consider positive actions to solve customer problems

Customer Service Courses

Learning Objectives:

  • Identify how negative behaviour affects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye and why they are used

eLearning course

Learning Objectives:

  • Identify positive assistance for customers with disabilities
  • Become more culturally aware

eLearning course

Learning Objectives:

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

eLearning course

Learning Objectives:

  • Identify why customers complain and how they might feel
  • Consider positive actions to solve customer problems
  • State the 7 steps to handling problems positively

eLearning course

Learning Objectives:

  • Identify the different needs of different types of customers
  • Identify ideas to put the "WOW!" into great customer service

eLearning course

Learning Objectives:

  • Identify the skills of positive selling
  • Identify opportunities to use positive selling skills

eLearning course