General Preparation
The General Preparation eLearning course is designed for operational front-of-house staff in hotels and restaurants who want to improve their knowledge and skills in key aspects of food service. The course takes 45 minutes to complete and covers the general tasks that need to be prepared before customers arrive, such as filling cruets, preparing accompaniments, and setting up service stations. The course aims to introduce learners to key procedures and best practice standards, as well as to teach them industry-specific jargon. This module can be used as part of a larger training programme or as a standalone module for individuals looking to gain knowledge of food service to apply for a job. The course is CPD Certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.
Learning Objectives
- State the meaning of some jargon words used in restaurants
- Identify key standards of misplaced tasks
- Identify hygiene and presentation standards
Hospitality Service Courses
Boxing a Table
A badly boxed table looks worse than just throwing a cloth over it. Learn about the technique behind this jargon term to create a professional finish to buffet tables, top tables, conference tables and many more.
Buffet Service
This module introduces you to the different layups and equipment that may be used depending on the style of the buffet along with the service procedures that should be used to ensure a great customer experience.
Carrying and Clearing Plates
Don’t just squash plates together when clearing and avoid spilling sauces when serving customers! Learn professional techniques by watching videos and completing activities and having lots of practice yourself using step by step photos in resources.
General Preparation
When tables are laid and napkins folded there are general tasks, such as filling cruets, preparing accompaniments, butters and oils and bread baskets and setting up service stations, that need to be prepared before customers arrive.
Laying Tables
Which way round does the knife go?… What size cloth goes on a 5ft round table?…. this interactive module will solve your questions, introduce you to some jargon and illustrates best practice standards used throughout hospitality.
Napkin Folding
This short, interactive module invites you to practically fold 2 basic napkin folds commonly found in hospitality and helps you consider key standards of napkin presentation.