Disability Aware
The Disability Aware course is a 60-minute training module that aims to educate operational staff in hotels about the range of disabilities that exist, including visual, hearing, mobility, and developmental disabilities. The course encourages learners to develop skills that can help them support customers with disabilities, leading to a positive customer experience. The course also aims to increase awareness of the legal implications of disability discrimination, ensuring that staff are knowledgeable about their responsibilities when it comes to supporting customers with disabilities. The course is CPD certified and endorsed by the Institute of Hospitality, and it can be used to develop the skills and knowledge of operational staff in hotels. This eLearning module costs £15 per learner.
Learning Objectives
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities
Customer Service Courses
Creating a Positive Customer Environment
Learning Objectives:
- Identify how negative behaviour affects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye and why they are used
Disability and Culture Aware
Learning Objectives:
- Identify positive assistance for customers with disabilities
- Become more culturally aware
Disability Aware
Learning Objectives:
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities
Handling Customer Problems Positively
Learning Objectives:
- Identify why customers complain and how they might feel
- Consider positive actions to solve customer problems
- State the 7 steps to handling problems positively
Understanding Customer Needs
Learning Objectives:
- Identify the different needs of different types of customers
- Identify ideas to put the "WOW!" into great customer service
Using Positive Selling Skills
Learning Objectives:
- Identify the skills of positive selling
- Identify opportunities to use positive selling skills