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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Disability Aware

The Disability Aware course is a 60-minute training module that aims to educate operational staff in hotels about the range of disabilities that exist, including visual, hearing, mobility, and developmental disabilities. The course encourages learners to develop skills that can help them support customers with disabilities, leading to a positive customer experience. The course also aims to increase awareness of the legal implications of disability discrimination, ensuring that staff are knowledgeable about their responsibilities when it comes to supporting customers with disabilities. The course is CPD certified and endorsed by the Institute of Hospitality, and it can be used to develop the skills and knowledge of operational staff in hotels. This eLearning module costs £15 per learner.

Learning Objectives

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

Customer Service Courses

The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.

eLearning course

This module explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios, to consider your negative and positive responses, develops the concept of the behaviour cycle and how your behaviour affects customer feelings and reactions.

eLearning course

Although all customers have some basic expectations when they stay in a hotel such as cleanliness and safety, depending on why they have booked, customers have additional expectations.

eLearning course

The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.

eLearning course

When a customer has a negative experience, however small it may be it can affect their experience. Handling problems positively is critical to delivering great customer service.

eLearning course

Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.

eLearning course