Disability and Culture Aware
The Disability and Culture Aware eLearning course is a 40-minute training program designed for operational staff in hotels. The course aims to increase the knowledge and skills of learners in supporting customers with disabilities and creating a positive customer experience for them. The course highlights the range of disabilities, including visual, hearing, mobility, and developmental disabilities, and encourages learners to develop skills to support them.
The module also emphasizes the legal implications of disability discrimination, and learners are made aware of their responsibility to comply with the Equality Act 2010. The course is CPD certified and endorsed by the Institute of Hospitality. This eLearning module costs £15 per learner.
Learning Objectives
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities
Customer Service Courses
Creating a Positive Customer Environment
Learning Objectives:
- Identify how negative behaviour affects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye and why they are used
Disability and Culture Aware
Learning Objectives:
- Identify positive assistance for customers with disabilities
- Become more culturally aware
Disability Aware
Learning Objectives:
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities
Handling Customer Problems Positively
Learning Objectives:
- Identify why customers complain and how they might feel
- Consider positive actions to solve customer problems
- State the 7 steps to handling problems positively
Understanding Customer Needs
Learning Objectives:
- Identify the different needs of different types of customers
- Identify ideas to put the "WOW!" into great customer service
Using Positive Selling Skills
Learning Objectives:
- Identify the skills of positive selling
- Identify opportunities to use positive selling skills