Slide 1
Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

Slide 1

Helpful courses for those working in kitchens and food service or bars and drinks service.

Slide 1
Service Courses

Learn to master the basics of hospitality.

Slide 1
Housekeeping Courses

eLearning courses for housekeeping staff.

Slide 1
Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

Slide 1
Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

previous arrow
next arrow

Disability and Culture Aware

The Disability and Culture Aware eLearning course is a 40-minute training program designed for operational staff in hotels. The course aims to increase the knowledge and skills of learners in supporting customers with disabilities and creating a positive customer experience for them. The course highlights the range of disabilities, including visual, hearing, mobility, and developmental disabilities, and encourages learners to develop skills to support them.

The module also emphasizes the legal implications of disability discrimination, and learners are made aware of their responsibility to comply with the Equality Act 2010. The course is CPD certified and endorsed by the Institute of Hospitality.

Learning Objectives

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

Customer Service Courses