Creating a Positive Customer Environment
The Creating a Positive Customer Environment eLearning course is designed for operational hotel staff who interact with customers directly. The course focuses on communication skills and the behaviour cycle, teaching learners how their behaviour can affect customer reactions and feelings. Through interactive activities and hotel-based scenarios, learners will develop skills in welcoming and saying goodbye to customers, which are two of the most important procedures in delivering excellent customer service. The course is designed to be taken as a complete program or individual modules can be used for specific training needs or refresher courses. The course is CPD certified and endorsed by the Institute of Hospitality.
Learning Objectives
- Identify how negative behaviour effects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye
Customer Service Courses
Learning Objectives:
- Identify how negative behaviour affects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye and why they are used
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify positive assistance for customers with disabilities
- Become more culturally aware
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify why customers complain and how they might feel
- Consider positive actions to solve customer problems
- State the 7 steps to handling problems positively
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the different needs of different types of customers
- Identify ideas to put the "WOW!" into great customer service
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name
Learning Objectives:
- Identify the skills of positive selling
- Identify opportunities to use positive selling skills
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.