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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Creating a Positive Customer Environment

The Creating a Positive Customer Environment eLearning course is designed for operational hotel staff who interact with customers directly. The course focuses on communication skills and the behaviour cycle, teaching learners how their behaviour can affect customer reactions and feelings. Through interactive activities and hotel-based scenarios, learners will develop skills in welcoming and saying goodbye to customers, which are two of the most important procedures in delivering excellent customer service. The course is designed to be taken as a complete program or individual modules can be used for specific training needs or refresher courses. The course is CPD certified and endorsed by the Institute of Hospitality.

Learning Objectives

  • Identify how negative behaviour effects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye

Customer Service Courses

Learning Objectives:

  • Identify how negative behaviour affects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye and why they are used

eLearning course

Learning Objectives:

  • Identify positive assistance for customers with disabilities
  • Become more culturally aware

eLearning course

Learning Objectives:

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

eLearning course

Learning Objectives:

  • Identify why customers complain and how they might feel
  • Consider positive actions to solve customer problems
  • State the 7 steps to handling problems positively

eLearning course

Learning Objectives:

  • Identify the different needs of different types of customers
  • Identify ideas to put the "WOW!" into great customer service

eLearning course

Learning Objectives:

  • Identify the skills of positive selling
  • Identify opportunities to use positive selling skills

eLearning course