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It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham   

Care Certificate

Every individual new to health and social care, as well as those changing jobs within it, is required to undertake an induction programme that meets the Care Certificate standards and allows them to provide evidence of completed objectives.

Workers will be required to gain the Care Certificate, jointly developed by Skills for Care, Skills for Health and Health Education England (HEE), within their first 12 weeks of employment. Developed in response to the Francis Report and recommendations made in the subsequent Cavendish Review, it replaces the Common Induction Standards.

The Care Certificate provides workers in health and social care with formal recognition for their work and prepares them for entry to future training and qualifications.

The Care Certificate standards focus on 15 key areas:

  1. Understand your role
  2. Your personal development
  3. Duty  of care
  4. Equality and diversity
  5. Work in a person centred way
  6. Communication
  7. Privacy and dignity
  8. Fluids and nutrition
  9. Awareness of mental health, dementia and learning disability
  10. Safeguarding adults
  11. Safeguarding children
  12. Basic life support
  13. Health and safety
  14. Handling information
  15. Infection prevention and control

Our Simple Solution – Care Certificate Manuals…

Our ‘Simple Solution to the Care Certificate’ distance learning manual offers all 15 key standards in one book.

It is designed to support and guide your new employees through each of the Care Certificate Standards in a simple and manageable way.

Each Care Certificate manual provides advice and guidance that will help underpin the learning and knowledge gained through the induction process and support your workers to deliver person centred, compassionate care in line with CQC requirements. 

A separate workbook is also provided to allow your employees to record and evidence their learning as part of their continued professional development. Order today for just £18.95!

Live Online…

Following excellent feedback and further demand, we can provide a training and information session entitled: ‘The Care Certificate – An Assessors Guide’.

Each session is delivered via our Live Online Classroom approach, allowing delegates from across the UK to join a live and interactive session, hosted by one of our experienced trainers. This informative session is aimed at all levels of staff who will be required to follow and carry out the new assessment criteria. Each session will last 2 hours and provide opportunity for all delegates to ask questions and take part in useful polls and quizzes throughout. Secure your space today for only £49.00!

Why choose Live Online?

  • Participate in live scheduled training sessions
  • Ask the trainer any questions that you have
  • Get an instant response directly from the trainer
  • Interact with fellow students via the chat panel

A truly blended solution…

Care cert blended (2)



We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham