Effective Communication Level 1
Effective Communication Level 1 is a course designed to help healthcare support workers and adult social care workers improve their communication skills to better support the individuals they work with. The course aims to provide learners with a basic understanding of effective communication techniques and strategies that can be used to improve outcomes for individuals receiving care and support.
The course covers topics such as active listening, verbal and nonverbal communication, communication barriers and overcoming them, and effective communication in difficult situations. Learners are introduced to the importance of confidentiality, privacy, and dignity when communicating with individuals receiving care and support.
Successful completion of the course will result in the issuance of a certificate that is valid for three years. This certificate may be used to demonstrate that the learner has achieved a certain level of competence and knowledge in their role as a healthcare support worker or adult social care worker. This course costs £170 for up to 12 learners. Prices may vary based on your requirements.
Learning Objectives
- Understand the importance of effective communication at work
- Know how to meet the communication and language needs, wishes and preferences of individuals
- Be able to promote effective communication
- Understand the principles and practices relating to confidentiality
Care Certificate Courses
Role of the Care Worker and Personal Development
Aim: To help healthcare support workers and adult social care workers to understand their role, ways of working and their responsibility for their own personal development.
Duty of Care
Aim: To ensure that healthcare support workers and adult social care workers understand their duty of care and how to fulfil it, with consideration for legislation, workplace policies and possible conflicts.
Safeguarding Adults
Aim: To help healthcare support workers and adult social care workers with an awareness of safeguarding issues and how they can effectively safeguard adults at risk of harm.
Person Centred Care and Support
Aim: To help healthcare support workers and adult social care workers with an awareness of the concept of person centred care and support.
Moving and Assisting Awareness
Aim: To help healthcare support workers and adult social care workers to understand their role, ways of working and their responsibility for their own personal development.
Health, Safety and Fire Awareness
Aim: To help healthcare support workers and adult social care workers with an awareness and understanding of key health and safety issues.
Food Safety, Nutrition and Hydration Awareness
Aim: To help healthcare support workers and adult social care workers to understand how to prepare and handle food safely and hygienically and understand the importance of good nutrition and hydration.
Medication and Healthcare Tasks Awareness
Aim: To help healthcare support workers and adult social care workers with basic knowledge of medications, their effects and safety issues and how to assist with healthcare tasks.
Handling and Recording Information
Aim: To help healthcare support workers and adult social care workers to explore and understand the principles of handling information and maintaining records.
Infection Control and Prevention Awareness
Aim: To introduce healthcare support workers and adult social care workers to the principles of infection control and prevention.
Effective Communication
Aim: To help healthcare support workers and adult social care workers to communicate effectively to improve outcomes for individuals they support.
Equality, Diversity and Inclusion Awareness
Aim: To help healthcare support workers and adult social care workers understand the principles of equality and diversity, how to promote inclusion and reduce discrimination.
First Aid Awareness
Aim: To help healthcare support workers and adult social care workers with an awareness and understanding of basic first aid principles and techniques.
Mental Health, Dementia and Learning Disability Awareness
Aim: To raise learners’ awareness of mental health, dementia and learning disabilities and how to promote positive wellbeing.