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Business Skills Courses

We offer a range of eLearning courses to help you succeed in the workplace.

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Communication Courses

Master one of the most important skills in business.

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Process Mapping

Process mapping enables professionals to visualize, analyze, and improve business processes in a structured and effective manner. This course covers how to create process maps, identify areas for improvement, and implement changes to improve efficiency and productivity.

The 10-hour eLearning training teaches learners to use process mapping to identify bottlenecks, eliminate waste, and optimize business processes.

This course includes theory, practical examples and exercises. The process maps covered are the SIPOC process map, Value Stream Mapping (VSM), Swimlane process maps, Y=F(x)+e process maps, Activity diagrams, Spaghetti diagrams, IDEF Modelling, ‘To be’ process maps.

Learning Objectives

  • Understand the concepts and commonly used techniques of Lean Process Mapping and how to run basic Process Mapping training yourself
  • Be able to identify the most appropriate level of mapping for a particular situation
  • Know how to work with a team to generate various types of process maps

Business Skills Courses