Learning Objectives:

• Define active listening and its key components
• Understand the communication process
• Create a good communicative mindset using framing, positive intent and focus
• Identify common communication problems and solutions

eLearning course

Learning Objectives:

• Understand the impact of body language on meetings and training
• Describe how a facilitator can create a comfortable environment
• Know how to read the body language of others to judge their thoughts and feelings

eLearning course

Learning Objectives:

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you the information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

eLearning course

Learning Objectives:

• Recognise how your attitudes and actions affect others
• Find new and effective techniques for dealing with difficult people
• Learn some techniques for managing and dealing with anger
• Develop coping strategies for dealing with difficult people and difficult situations

eLearning course

Learning Objectives:

• Describe what makes an effective meeting
• Explain the cost of a poor meeting
• Explain how to make your meetings more effective

eLearning course

Learning Objectives:

• Explain why feedback is essential
• Apply a framework for providing formal or informal feedback
• Use descriptive language when delivering feedback
• Describe six characteristics of effective feedback
• Provide feedback in real situations

eLearning course

Learning Objectives:

• Define what influencing is and why it is important
• Investigate what makes a great influencer
• Understand the typical ways people think about influencing
• Identify different influencing styles and review your style

eLearning course

Learning Objectives:

• Appreciate the importance of preparing for a job interview
• Anticipate questions you may be asked during a job interview
• Adapt your interview technique to fit different interview circumstances
• Perform follow-up activities in a professional manner
• Use feedback to improve tour future performance in interviews

eLearning course

Learning Objectives:

• Understand how often we all negotiate and the benefits of good negotiation skills
• Recognise the importance of preparing for the negotiation process
• Identify the various negotiation style and their advantages and disadvantages
• Develop strategies for dealing with tough or unfair tactics
• Gain skills in developing alternatives and recognising options
• Understand basic negotiation principles including BATNA, WATNA, WAP and the ZOPA

eLearning course

Learning Objectives:

• Introduce yourself in a meaningful, memorable way
• Be goal focused on networking so that you make the most of the events you attend
• Apply the concept of giving first and being helpful as part of a system of reciprocity
• Use strategy and systems to network effectively
• Learn the benefits of online social networking, especially Twitter and Linked In

eLearning course

Learning Objectives:

• Understand what makes an effective presentation and know how to plan and deliver one
• Have a personal action plan to improve your own presentations
• Know how to overcome nerves

eLearning course

Learning Objectives:

• Apply your knowledge of body language to improve communication
• Understand the impact of space in a conversation
• Use mirroring and matching techniques to build rapport

eLearning course