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Testimonials

Course Finder

We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham   
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Level 2 Award in Conflict Resolution and Breakaway Techniques

Cost Call our team to discuss your requirements

3.5 Hours Course Finder

Aim

To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety including the use of breakaway techniques.

Learning Objectives

  • Understand the terminology used in conflict resolution
  • Understand the laws that apply to both Employers and Employees
  • Understand the use of appropriate methods to de-escalate a confrontational situation
  • Understand the importance of personal safety

Certification

Successful candidates will be issued with a certificate valid for 3 years

Accreditation

External accreditation is available for this course, if required, through Advantage Accreditation. Additional costs will apply, please contact us

Testimonials

Course Finder

It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham   
Course Finder