To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety including the use of breakaway techniques.
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both Employers and Employees
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
Successful candidates will be issued with a certificate valid for 3 years
External accreditation is available for this course, if required, through Advantage Accreditation. Additional costs will apply, please contact us