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Hospitality Courses

Our suite of eLearning courses designed for hotel and restaurant staff.

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Service Courses

Learn to master the basics of hospitality.

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Helpful courses for those working in kitchens and food service or bars and drinks service.

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Housekeeping Courses

eLearning courses for housekeeping staff.

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Customer Service Courses

Training for wait staff, receptionists, and anyone else with a customer service role.

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Health and Safety Courses

Keeping customers safe is vital. Explore our courses created for hospitality staff.

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Understanding Customer Needs

This Understanding Customer Needs eLearning course has a seat time of 45 minutes and is designed for all operational staff in hotels who interact with customers. The course focuses on the art of understanding different customer expectations and how to meet or exceed them. While customers have basic expectations such as cleanliness and safety, they may have additional expectations. The course encourages learners to develop skills to identify different customer needs and preferences, as well as strategies for delivering excellent customer service. The module can be used as part of a complete training program or as an individual course. This course is CPD certified and endorsed by the Institute of Hospitality.

Learning Objectives

  • Identify the different needs of different types of customers
  • Identify ideas to put the WOW! into great customer service

Customer Service Courses

Learning Objectives:

  • Identify how negative behaviour affects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye and why they are used

eLearning course

Learning Objectives:

  • Identify positive assistance for customers with disabilities
  • Become more culturally aware

eLearning course

Learning Objectives:

  • Increase awareness of disability discrimination
  • Increase awareness of the range of disabilities
  • Develop knowledge of positive communication when dealing with different disabilities
  • Deliver great customer service to exceed the expectations of customers with disabilities

eLearning course

Learning Objectives:

  • Identify why customers complain and how they might feel
  • Consider positive actions to solve customer problems
  • State the 7 steps to handling problems positively

eLearning course

Learning Objectives:

  • Identify the different needs of different types of customers
  • Identify ideas to put the "WOW!" into great customer service

eLearning course

Learning Objectives:

  • Identify the skills of positive selling
  • Identify opportunities to use positive selling skills

eLearning course