Licensing Awareness
The Licensing Awareness course is a 60-minute eLearning module designed for operational staff in hotels, restaurants, and bars. The course aims to develop the staff's understanding of the importance of handling alcohol to the correct legal and company standards in the workplace. The course covers several topics, including the importance of displaying a summary license, measures for alcoholic drinks, offering water to customers, age checks, and recording refusals. The module also discusses the initial handling of drunk customers, accurate descriptions under the Consumer Protection Regulations, and applicable fines under licensing regulations. This course can be used by individuals to develop their own knowledge and confidence or by businesses to ensure that their staff is aware of all licensing regulations and how they affect the business.
Learning Objectives
- State who may not be served alcohol and the procedure for age checks
- Identify legal measures for alcoholic drinks
- Identify indicators of excessive alcohol
- Describe the action you would take when dealing with violent / disorderly customers
- Recognise signs of drug misuse
- State the legislation on being smoke free
- State why it is important that customers are given accurate information
Food and Drinks Courses
Learning Objectives:
- Identify 14 major allergens and foods that contain them
- Identify key allergic reactions and the action you should take
- State the action to take if you do not know the answer to a customer question
- Identify special dietary requirements customers might have
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the 3 types of contamination and methods of control
- Describe safe food and drink handling practices
- State the personal hygiene rules for food handlers and effective hand washing procedures
- Identify key cleaning procedures in food and bar service areas and the importance of pest awareness
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different glassware
- State where glass is placed on tables
- Identify presentation and health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different glassware used for different drinks
- State how to clean and polish glass
- Identify presentation and health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State who may not be served alcohol and the procedure for age checks
- Identify legal measures for alcoholic drinks
- Identify indicators of excessive alcohol
- Describe the action you would take when dealing with violent/disorderly customers
- Recognise signs of drug misuse
- State the legislation on being smoke-free
- State why it is important that customers are given accurate information
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State why it is important to have a knowledge of food
- Define frequently used culinary terms
- Identify key ingredients of popular dishes
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Prepare general bar equipment
- Prepare garnishes for drinks service
- Identify how stock is prepared
- State key closing down procedures
- Identify health, safety and hygiene standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Serve a range of alcoholic drinks
- Serve soft drinks
- Increase knowledge of different drinks
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify how to present a menu
- Take accurate customer orders
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify different service styles and menu jargon
- Identify the standards of breakfast service
- Identify key service standards for afternoon tea
- Describe key standards for Room Service
- Identify the standards of serving the cheese course
- Describe key standards in the order of service
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- State the professional standards used to pour and serve different beers
- Identify glassware and equipment used to serve beers
- Identify different types of beer and beer drinks
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Describe the skills of silver service
- Identify health and safety standards
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify how to present different wine lists
- Take accurate wine orders
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Prepare equipment for wine and Champagne service
- State how to present, open and pour wine and Champagne
- Increase awareness of some problems arising when serving wine and Champagne
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify 14 major allergens and foods that contain them
- Identify key allergic reactions and the action you should take
- Read allergy labels and use the information to record correctly
- Identify how to declare allergens to customers
- Use best practice methods to minimise cross-contamination of allergens
- State what information should be communicated to Food Service staff
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Duration: 7 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the importance of food safety legislation
- Describe the hazards associated with food safety
- Explain how to store food safely
- Understand how control measures and monitoring can prevent food poisoning
- Describe the role of food handlers in maintaining safety and hygiene in the food premises
- Explain the stages of ‘Hazard Analysis Critical Control Points’ – ‘HACCP’
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the importance of food safety legislation
- List the hazards associated with food hygiene
- Explain how control measures and monitoring can prevent food poisoning
- List the type of pests linked to food hygiene
- Explain the stages of Hazard Analysis Critical Control Points
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 days
Capacity: Up to 12 delegates
Learning Objectives:
- Introduction to food safety
- Legislation
- Contamination, hazards and control
- Microbiology
- Food poisoning
- Temperature control
- Preservation methods and storage of food
- Workplace equipment and design
- Waste disposal, cleaning and disinfection
- Pests
- Personal hygiene
- Supervision of food safety
- Staff training
- Food Safety Management Tools
- Revision, assessment and review
This course is delivered via Classroom training. Please contact us to schedule training.
Duration: 7 hours
Capacity: Up to 12 delegates
This course is delivered via Classroom training. Please contact us to schedule training.