The Cleaning course is an eLearning program designed for operational housekeeping staff in hotels and guesthouses. The course focuses on the importance of maintaining high levels of cleanliness to ensure guest satisfaction and confidence in the quality of the accommodations. The course covers various aspects of cleaning, including carpet cleaning, reception desk maintenance, lift controls, and corridor vacuuming. It is intended to be used for new staff to support internal on-the-job training, to set a benchmark of housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your training schemes or by people wishing to gain knowledge of the housekeeping role to apply for a job. The course takes 1 hour to complete and is CPD Certified and endorsed by the Institute of Hospitality.
- Describe professional standards of key cleaning techniques and why they are used
- Apply the techniques to a range of fixtures and fittings
- Identify safety and hygiene standards
From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any better.
Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job.
This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures.
Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep.
Final presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of Housekeeping.