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Testimonials

It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham   

Special Focus

These courses support health and social care workers delivering specialised support and care in a range of settings and specialisms.  They are mapped against the appropriate QCF units and can contribute to a Level 2 Diploma in Health and Social Care.

27 Courses.

Level 2 Award in ADHD Awareness

3 Hours Course Finder

To ensure learners have knowledge and awareness of ADHD in order to gain confidence and understanding in supporting those with ADHD

  • Explain what ADHD is
  • Describe the types and causes of ADHD
  • State the characteristics of ADHD
  • Describe treatments for ADHD
  • Explore support strategies for ADHD

Call our team to discuss your requirements Course Finder
Course Finder

Level 2 Award in Understanding Domestic Abuse

3 Hours Course Finder

To ensure learners have an awareness of domestic abuse in different forms, are able to recognise possible victims and be aware of the help available for victims.

  • Recognise different types of domestic abuse
  • Understand the impact of domestic abuse on victims and children
  • Recognise the risk factors for domestic abuse
  • Recognise the signs of domestic abuse
  • Know how to deal with a Domestic Abuse Disclosure
  • Describe the legislation and legal processes relating to domestic abuse

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Course Finder

Level 2 Award in Introduction to Positive Behaviour Support

3 Hours Course Finder

To provide an overview of the subject, enabling an understanding of behaviours and their origin in order to develop ways to respond positively.

  • Understand what Positive Behaviour Support (PBS) is
  • Understand the primary importance of quality of life within PBS
  • Relate active support to the increase in quality of life and reduction in behaviours of concern
  • Understand behaviour has a meaning for an individual
  • Relate Positive Behaviour Support to our daily work

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Course Finder

Level 2 Award in Professional Relationships and Boundaries in Care

3 Hours Course Finder

To ensure learners understand the importance of maintaining professional boundaries and upholding professional relationships.

  • Describe what constitutes professional and unprofessional practice
  • Explain the boundaries between personal and professional relationships
  • Uphold appropriate limits of confidentiality and self-disclosure

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Course Finder

Level 2 Award in Supervision and Appraisal Skills

3 Hours Course Finder

To provide learners with the understanding, knowledge and skills to carry out supervision and appraisal activities effectively.

  • Define supervision and why it is required
  • Understand roles and responsibilities
  • Understand the processes involved in supervision
  • Know what appraisal is and how it differs from supervision
  • Explain and implement active listening and positive communication
  • Understand duty of care
  • Manage performance through supervision and appraisal
  • Understand personal and professional development
  • Explain the need to record supervision and appraisal activities

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Course Finder

Testimonials

We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham