Level 2 Award in Effective Communication
The Effective Communication Level 2 course is designed to empower healthcare support workers and adult social care workers with the necessary skills and knowledge to communicate effectively in their roles. The primary aim of this course is to enhance communication abilities and promote understanding of individual communication needs, ultimately improving outcomes for the individuals they support.
The course emphasizes the importance of clear, respectful, and empathetic communication in healthcare and social care settings. Participants will develop practical communication techniques, strategies for overcoming communication barriers, and an understanding of diverse communication needs.
The course has a duration of 3 hours. Upon successful completion of the course and assessments, candidates will be issued a certificate valid for three years. This certification demonstrates their competency in effective communication skills and their commitment to understanding and meeting the communication needs of the individuals they support.
Learning Objectives
- Understand the importance of effective communication in care settings
- Know how to meet the communication and language needs, wishes and preferences of individuals receiving care
- Be able to promote effective communication
- Understand the principles and practices relating to confidentiality
Mandatory Training
View our full suite of mandatory training courses for health and social care staff, available as Level 2 Awards and delivered via a range of delivery methods, including classroom-based training and live online webinar sessions.
Unlimited access to full suite of courses for 1 year
- Hosted on a custom branded company LMS on our cloud based system
- Access via any device with internet access including phone, tablet and PC
- e-Learning endorsed by Skills for Care and Advantage Accreditation
*Minimum order of 25 learner passes required. All passes do not need to be allocated at once. Credits will sit on your account with unlimited expiry and will be allocated to users as requested. At point of allocation, all users will be given access to the full suite of 22 courses.
22 courses:
The Care Certificate
Principles of Moving & Assisting
Safe Handling of Medication
Dementia Awareness
Infection Control
Food Safety Principles
Safeguarding Adults
Dysphagia Awareness
Epilepsy & Emergency Medication
Equality, Diversity & Inclusion
Covid-19 Infection Control
Health & Safety Essentials
Role of a Fire Marshal
First Aid Principles
Manual Handling
Managing Personal Stress
Handling Hazardous Substances
General Data Protection Regulation
Conflict Resolution & Personal Safety
DSE Assessment
Asbestos Awareness
Working at Heights
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain the use, contents and responsibilities within the Care / Support Plan
- Describe the practical application of a Care / Support Plan, giving examples
- Understand how to communicate with the individual and other key people, both verbally and in written form
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Define ‘Duty of Care’
- Describe how duty of care affects your own role
- Describe dilemmas that may arise between duty of care and an individuals rights
- Explain where to get additional support and advice on how to resolve such dilemmas
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- To identify why we communicate
- To describe barriers to communication
- To explain how to identify individual needs, wishes and preferences
- To identify the importance of confidentiality
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Define and understand the importance of equality, diversity, inclusion, human rights, discrimination, perception and stereotyping
- Explain how the law protects people from discrimination
- Define prejudice and explain how it can impact on individuals
- Identify where discrimination can be found in the care field
- Know how to promote diversity and reduce discrimination in the workplace
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the legislation relating to food hygiene and food safety
- Describe the role of food handlers in maintaining safety and hygiene in the food premises
- Describe the hazards associated with food safety
- Know how to store food safely
- Explain how control measures and monitoring can prevent food poisoning
- To understand what is a balanced diet, including hydration and the effects of not having those essential requirements
- State the importance of preparation and presentation
- To be able to use a person-centred approach to nutrition and healthy eating within a care setting
- To list the factors that may affect dietary requirements
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain the importance of documents
- Describe secure record keeping systems
- Explain how to maintain good records
- Understand the appropriate use of language
- Know when and how to share information incl. Caldicott Guidelines
- Explain confidentiality, the Data Protection Act and GDPR and Duty of Candour
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Identify relevant health and safety legislation and guidance
- Understand the control of substances hazardous to health
- Explain the importance of risk assessment incl risk and hazards
- Understand basic principles of moving and assisting
- Explain emergencies and first aid
- Know basic medication and healthcare tasks
- Identify principles of good fire safety management
- Considerations for workplace security
- Identify how to manage stress in the workplace
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain the causes of infection and the methods of control
- Identify the legislation and guidance associated with infection prevention and control
- Describe employer and employee responsibilities
- Explain safe practice and the use of PPE and personal hygiene
- Understand the principles of decontamination and waste management
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Know the importance of spinal health and wellbeing and the impact this has on any working activity
- To identify the importance of taking a balanced risk assessment approach and what needs to be considered prior to undertaking the activity
- To describe the legal framework and key guidance and how this influences safer person centred moving and assisting
- To demonstrate safer principles of handling whilst completing practical aspects of your role
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the meaning and importance of ‘Person Centred Care’
- Understand the legislation and standards governing ‘Person Centred Care’
- Understand the importance of acknowledging individuality, promoting choice, independence and active participation
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain how a working relationship is different from a personal relationship
- Describe different working relationships
- Describe why it is important to adhere to the agreed scope of working
- Explain why it is important to work on partnership with others
- Identify skills and approaches needed for resolving conflicts
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the legislation, policy and procedures relevant to the administration and safe handling of medicines
- Describe common medications and their use
- Understand the procedures and techniques for the safe administration of medication
- Explain the medication classifications and types and routes of administration
- Describe common side-effects and adverse reactions
- Understanding receiving storage and disposal
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 7 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand the legislation, policy and procedures relevant to the administration and safe handling of medicines
- Describe common medications and their use
- Understand the procedures and techniques for the safe administration of medication
- Explain the medication classifications and types and routes of administration
- Describe common side-effects and adverse reactions
- Understanding receiving storage and disposal
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Identify legislation and guidance relevant to safeguarding
- List types of abuse and consider examples of each type
- Identify signs, symptoms and risk factors of abuse
- Explain employer and employee responsibilities
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Autism and Learning Disability
Duration: 60 minutes
Delivery: Online interactive webinar
This training provides a foundation in learning disability and autism awareness for those in non-patient-facing roles. It includes real-life perspectives from Experts with Lived Experience (EWLE).
Duration: 6 hours / 1 day
Delivery: Face-to-face training session
Designed for staff providing direct support, this course offers in-depth discussions on diagnostic overshadowing, co-occurring conditions, legal frameworks, and best practices in care. It is codelivered with Experts with Lived Experience.
We have developed this training programme for health and care providers seeking more flexibility and choice in meeting the requirements of the Health and Care Act 2022.
Duration: 3.5 hours
Delivery Model: Online interactive webinar OR Face-to-face, classroom-based training course
This training provides essential training for those supporting individuals with learning disabilities and autism. Fully mapped to the Core Capabilities Framework, it includes codelivery by Experts with Lived Experience and all key learning outcomes in a flexible format. Delegates must have completed the FRT Level 1 Award in Learning Disability and Autism Spectrum Disorder eLearning course, which is included in the price.