Level 1 Award in Effective Communication
Effective Communication Level 1 is a course designed to help healthcare support workers and adult social care workers improve their communication skills to better support the individuals they work with. The course aims to provide learners with a basic understanding of effective communication techniques and strategies that can be used to improve outcomes for individuals receiving care and support.
The course covers topics such as active listening, verbal and nonverbal communication, communication barriers and overcoming them, and effective communication in difficult situations. Learners are introduced to the importance of confidentiality, privacy, and dignity when communicating with individuals receiving care and support.
Successful completion of the course will result in the issuance of a certificate that is valid for three years. This certificate may be used to demonstrate that the learner has achieved a certain level of competence and knowledge in their role as a healthcare support worker or adult social care worker.
Learning Objectives
- Understand the importance of effective communication at work
- Know how to meet the communication and language needs, wishes and preferences of individuals
- Be able to promote effective communication
- Understand the principles and practices relating to confidentiality
Complete Certificate
Learning Objectives:
- Understand your role
- Your personal development
- Duty of care
- Equality and diversity
- Work in a person-centred way
- Communication
- Privacy and dignity
- Fluids and nutrition
- Awareness of mental health, dementia and learning disability
- Safeguarding adults
- Safeguarding children
- Health and safety
- Handling information
- Infection prevention and control
Please note this does not cover Basic Life Support.
This course is delivered via distance learning. We send delegates a knowledge book and workbook. Please allow up to 20 working days for delivery on orders of more than 5 books.
Learning Objectives:
- Understand your role
- Your personal development
- Duty of care
- Equality and diversity
- Work in a person-centred way
- Communication
- Privacy and dignity
- Fluids and nutrition
- Awareness of mental health, dementia and learning disability
- Safeguarding adults
- Safeguarding children
- Basic life support
- Health and safety
- Handling information
- Infection prevention and control
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Individual Topics
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- The group will understand the definition of dignity
- The group will be able to state the eight key components of dignity in care
- The group will know how they might assist a person to maintain dignity
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain duty of care and how it contributes to safe practice
- Describe how to handle comments and complaints
- Explain what to do when dealing with confrontation and difficult situations
- Explain the difficulties and some solutions of how to resolve dilemmas
- Explain incidents, errors, near misses and what should be done
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- To understand the importance of effective communication at work
- Know how to meet the communication and language needs, wishes and preference of
- individuals
- Be able to promote effective communication
- Understand the principles and practices relating to confidentiality
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand what is meant by discrimination and how it might occur at work
- Have knowledge of equality and inclusion and know how practices that support both reduce discrimination
- Be aware of any legislation and ways of working that relate to equality, diversity, discrimination and rights
- Ensure that your own work is inclusive, respecting the beliefs, culture, values and preferences of individuals and how to challenge discrimination in a way that leads to positive change
- Understand how to find a range of sources of information about equality, diversity and inclusion and who to ask for advice and support about equality and inclusion
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Understand food safety, including hygiene, in the preparation and handling of food
- Be aware of the importance of good nutrition and hydration in maintaining health and wellbeing
- Recognise signs and symptoms of poor nutrition and hydration
- Understand adequate nutrition and hydration
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain the agreed ways of working when handling information
- Explain the legislation regarding the safe handling of information
- Describe the secure systems for handling information
- Explain how to maintain records
- Explain when and how to report when agreed ways of working have not been followed
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Have an understanding of responsibility to health and safety
- Have an awareness of the key ways of working in order to protect all from risk
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain the routes of infection in the body
- Describe correct and effective hand hygiene
- Have an awareness of personal hygiene in relation to risks to others
- Know the correct use of ‘Personal Protective Equipment’
- Understand how to manage soiled linen and clinical waste
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Be able to explain the agreed ways of working with medication
- Be able to describe some types of medications, some forms of medication and some routes of administration
- Be able to describe the difference between assisting and administration of medication
- Be able to explain what a health task is and why training is required
- Be able to explain what to do and not do when assisting with healthcare tasks
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- To give an awareness of Mental Health, Dementia and Learning Disabilities
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- To recognise the principles of safe moving and assisting of people, and the importance of risk assessment prior to any moving and assisting task
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Have an awareness of the importance of Person-Centred Care and Support
- Be able to explain how to work in a Person-Centred way
- Understand why it is important individuals should participate in decision making
- Know how spiritual well-being can be promoted with Person-Centred support
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Be able to explain their role and responsibilities
- Be able to explain the different relationships they may have in the workplace
- Be able to describe how to work in ways agreed with their employer
- Be able to explain why it is important to work in partnership and how it can best be done
- Be able to explain what a personal development is and how it will improve their work
- Be able to how learning opportunities and reflective practice contribute to personal development
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Recognise the types, signs, symptoms and indicators of abuse
- Understand prevention of abuse management techniques
- Understand the legislation and guidance governing the safeguarding of adults at risk
- Explain employer and employee responsibilities
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.
Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain safeguarding of children legislation and policy
- Describe different types of child abuse including signs and symptoms
- Explain disclosures and responsibilities when dealing with child abuse
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.