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Disability and Culture Aware


Seat time: 40 minutes

Course overview: The majority of people think wheelchairs when disability is mentioned. This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience.

Audience: Operational staff in hotels to develop their knowledge and skills and increase awareness of legal implications of disability discrimination.

This course is CPD Certified and endorsed by the Institute of Hospitality

Learning Objectives

Increase awareness of disability discrimination

Increase awareness of the range of disabilities

Develop knowledge of positive communication when dealing with different disabilities

Deliver great customer service to exceed the expectations of customers with disabilities

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