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Business Skills Courses

We offer a range of eLearning courses to help you succeed in the workplace.

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Communication Courses

Master one of the most important skills in business.

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Process mapping


This Lean Process Mapping course will demonstrate how being able to visualise a current process can reveal problems and waste. Through illustration, simplified processes can then be adopted resulting in improved overall performance. Business Process Mapping clarifies complex systems and chains of communication, quickly identifying problems in the workplace and consequently speeding up recovery time. This course includes theory, practical examples and exercises, and the process maps covered are: SIPOC process map, Value Stream Mapping (VSM), Swimlane process maps, Y=F(x)+e process maps, Activity diagrams, Spaghetti diagrams, IDEF Modelling, ‘To be’ process maps
Duration: 10 hours

Learning Objectives

Understand the concepts and commonly used techniques of Lean Process Mapping and how to run basic Process Mapping training yourself

Be able to identify the most appropriate level of mapping for a particular situation

Know how to work with a team to generate the various types of process maps