This course is designed to provide you with the tools and techniques needed to navigate workplace conflicts while prioritizing your safety. Throughout the course, you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
Additionally, you will learn about personal safety considerations when dealing with workplace conflicts, including how to identify and manage potentially dangerous situations. The course will cover topics like conflict management styles and effective communication, which are critical for effective conflict resolution in the workplace.
This eLearning course takes 30 minutes to complete.
Learning Objectives
- Understand the terminology used in conflict resolution
- Understand the laws that apply to both employers and employees
- Understand the concepts of a safe working environment and how the risk of conflict can be assessed
- Understand the use of appropriate methods to de-escalate a confrontational situation
- Understand the importance of personal safety
Business Skills Courses
Learning Objectives:
- To understand what action planning is and how to use it in a project
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the format, construction and use of activity flow charts
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Become familiar with the process of Affinity Diagrams and how they are used
- Understand the steps to creating an Affinity Diagram
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand what ANOVA is and how it works
- Utilise ANOVA to determine significant effects for the means of multiple samples utilising Minitab's Assistant
- Check to see what fundamental assumptions associated with ANOVA are being met
- Check to see if a non-significant result is the result of insufficient power
- Determine how many extra samples would be required to achieve significance.
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Become familiar with the process of Brainstorming and how to do it correctly
- Understand the steps towards effective Brainstorming sessions with teams
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the different types of teams
- Define an effective team and how to develop one
- Identify the key elements of trust in a team
- Explore how we can prepare a team for success
- To understand the roles people take in a team
- Explore conflict in teams and learn how to overcome it
- To determine both the strengths and weaknesses of our teams
- Create an effective plan to overcome weaknesses in our teams
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- To understand personal branding and the impact it can have
- To develop your brand
- To set goals and objectives for your brand
- Learn to live your brand
- Understand the role of social media in establishing your brand
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the skills and requirements of a good coach
- Learn about the GROW model
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify the difference between creativity and innovation
- Recognise your creativity and build your creative environment
- Explain the importance of creativity and innovation in business
- Apply problem-solving steps and tools
- Use a variety of techniques to help generate and implement creative ideas
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand what emotional intelligence means
- Recognise how our emotional health and physical health are related
- Learn techniques to understand, use and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Understand the difference between optimism and pessimism
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Explore the benefits of team-based problem-solving
- Know how to create an effective team for problem-solving
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the principles of Kaizen and how it can create organisational change
- Understand how to run a Kaizen event
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Apply a direct understanding of pressure points and their costs and payoffs
- Speak in terms related to emotional intelligence, optimism, and resilience
- Create a personalised toolkit for managing stressors and anger
- Work on priorities and achieve defined goals
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand how to move from lots of potential solutions to the best solution
- Learn about and discuss some of the criteria which are relevant when evaluating solutions
- Learn an approach for selecting the most effective solutions
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the concept of Process Mapping and its role in a Business Improvement environment
- Become familiar with some of the more commonly used types of Process Maps
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Recognise your worth
- Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
- Learn how to turn negative thoughts into positive ones
- Learn how to get what you want
- Set goals that reflect your dreams and desires and reinforce healthy patterns
- Consider your personal objectives for this course
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand that stress is an unavoidable part of everybody's life
- Recognise the symptoms that tell you when you have chronic stress overload
- Change the situations and actions that can be changed
- Deal better with situations and actions that can't be changed
- Create an action plan for work, home, and play to help reduce and manage stress
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand how visual management is a great way to impact information clearly and quickly
- Understand how it illustrates the standards you expect
- Understand how it helps prevent mistakes and keep teams on track
- Understand how it can provide an essential warning system
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.