Active Listening
Active listening is a critical communication skill that enables you to understand and respond to the needs of your colleagues, clients, and customers effectively. This course will help you understand the importance of active listening and provide you with practical strategies and techniques to become an active listener in the workplace.
Throughout the course, you will learn about the different types of listening, including active listening, passive listening, and reflective listening. You will also learn how to identify barriers to effective listening and develop techniques to overcome them.
By becoming a better listener in the workplace, you won’t need to waste time on follow-up communication as you will have all the information you need from the start. On completion of this 1-2 hour eLearning course, you will be able to define active listening and its main elements, understand the importance of body language and eye contact and be able to solve common problems associated with listening skills.
Learning Objectives
- Increase your productivity
- Resolve conflict at work and home
- Become a better problem solver
Communication Courses
Learning Objectives:
- Define active listening and its key components
- Understand the communication process
- Create a good communicative mindset using framing, positive intent and focus
- Identify common communication problems and solutions
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand the impact of body language on meetings and training
- Describe how a facilitator can create a comfortable environment
- Know how to read the body language of others to judge their thoughts and feelings
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you the information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Recognise how your attitudes and actions affect others
- Find new and effective techniques for dealing with difficult people
- Learn some techniques for managing and dealing with anger
- Develop coping strategies for dealing with difficult people and difficult situations
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Describe what makes an effective meeting
- Explain the cost of a poor meeting
- Explain how to make your meetings more effective
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Explain why feedback is essential
- Apply a framework for providing formal or informal feedback
- Use descriptive language when delivering feedback
- Describe six characteristics of effective feedback
- Provide feedback in real situations
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Define what influencing is and why it is important
- Investigate what makes a great influencer
- Understand the typical ways people think about influencing
- Identify different influencing styles and review your style
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Appreciate the importance of preparing for a job interview
- Anticipate questions you may be asked during a job interview
- Adapt your interview technique to fit different interview circumstances
- Perform follow-up activities in a professional manner
- Use feedback to improve tour future performance in interviews
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand how often we all negotiate and the benefits of good negotiation skills
- Recognise the importance of preparing for the negotiation process
- Identify the various negotiation style and their advantages and disadvantages
- Develop strategies for dealing with tough or unfair tactics
- Gain skills in developing alternatives and recognising options
- Understand basic negotiation principles including BATNA, WATNA, WAP and the ZOPA
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Introduce yourself in a meaningful, memorable way
- Be goal focused on networking so that you make the most of the events you attend
- Apply the concept of giving first and being helpful as part of a system of reciprocity
- Use strategy and systems to network effectively
- Learn the benefits of online social networking, especially Twitter and Linked In
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Understand what makes an effective presentation and know how to plan and deliver one
- Have a personal action plan to improve your own presentations
- Know how to overcome nerves
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.
Learning Objectives:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Use mirroring and matching techniques to build rapport
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.