BUPA care home is failing to meet CQC’s essential standards
13:30 - 07/03/2011
BUPA care home is failing to meet CQC...
BUPA Care Homes (CFHCare) Limited have been ordered by the Care Quality Commission (CQC) to take immediate action to improve services at one of their settings.
The regulator has found that Amerind Grove Nursing Home, which is owned by BUPA, is failing to comply with 11 of the essential standards of quality and safety. As a provider of care services, BUPA have a legal responsibility to ensure that all of their services are meeting the essential standards.
CQC inspectors first visited Amerind Grove, which is in Raleigh Road, Ashton, in December 2010. They acted in response to concerns raised by Bristol City Council regarding the safeguarding of vulnerable adults. The CQC has continued to work closely with the council and NHS Bristol since this initial inspection to ensure the wellbeing of residents.
An inspection report, published recently, identified four main areas of concern at the home. These were: respecting and involving people; care and welfare of people; safeguarding people from abuse; and supporting workers.
Inspectors reported that individuals living at Amerind Grove were not always treated with respect and were not always consulted about the care that they received. In addition to this, people did not always receive care and treatment that was safe and the CQC discovered that an astonishing 18 safeguarding investigations had been carried out in recent months, 50% of which had judged staff working practices to be poor and inappropriate.
Staff training was a major concern, with many employees saying that they had not received any training in dementia care or the Mental Capacity Act. Although 60% of staff had received training in safeguarding, the report indicates that staff members in general lacked support to enable them to carry out their work safely.
Ian Biggs, Regional Director of the CQC in the South West, said: “Amerind Grove is a big nursing home - and every resident is entitled to receive quality care. Some residents were left feeling frustrated, ignored and upset.
“The law says these are the standards that everyone should be able to expect when they receive care. Our inspectors will return to Amerind Grove in the near future and if we find that the home is not making progress we won’t hesitate to use our legal powers on behalf of the people who live there.”
First Response Training has a diverse and expanding range of health and social care training courses for those working with vulnerable adults. They can offer courses such as Safeguarding of Vulnerable Adults, Dementia Awareness, Mental Capacity Act, Deprivation of Liberty and Person Centred Care.
Julie Crowther, Associate Director of Quality and Curriculum at First Response, says: “Our care sector training courses have been carefully developed and mapped to meet the Common Induction Standards and CQC requirements. Many courses also link to the new Diploma in Health and Social Care (Level 2) and most can be externally accredited.
“It is a requirement that all care workers have a knowledge and understanding of dementia, regardless of the registration of the setting they are working in, and therefore Dementia Awareness is a particularly important course for people working in the adult social care sector. Training requirements should not be ignored as it is proper training and continual development that enables workers to provide high quality, person centred care to all people using services.”
For more information, please call First Response Training on free phone 0800 310 2300.
The regulator has found that Amerind Grove Nursing Home, which is owned by BUPA, is failing to comply with 11 of the essential standards of quality and safety. As a provider of care services, BUPA have a legal responsibility to ensure that all of their services are meeting the essential standards.
CQC inspectors first visited Amerind Grove, which is in Raleigh Road, Ashton, in December 2010. They acted in response to concerns raised by Bristol City Council regarding the safeguarding of vulnerable adults. The CQC has continued to work closely with the council and NHS Bristol since this initial inspection to ensure the wellbeing of residents.
An inspection report, published recently, identified four main areas of concern at the home. These were: respecting and involving people; care and welfare of people; safeguarding people from abuse; and supporting workers.
Inspectors reported that individuals living at Amerind Grove were not always treated with respect and were not always consulted about the care that they received. In addition to this, people did not always receive care and treatment that was safe and the CQC discovered that an astonishing 18 safeguarding investigations had been carried out in recent months, 50% of which had judged staff working practices to be poor and inappropriate.
Staff training was a major concern, with many employees saying that they had not received any training in dementia care or the Mental Capacity Act. Although 60% of staff had received training in safeguarding, the report indicates that staff members in general lacked support to enable them to carry out their work safely.
Ian Biggs, Regional Director of the CQC in the South West, said: “Amerind Grove is a big nursing home - and every resident is entitled to receive quality care. Some residents were left feeling frustrated, ignored and upset.
“The law says these are the standards that everyone should be able to expect when they receive care. Our inspectors will return to Amerind Grove in the near future and if we find that the home is not making progress we won’t hesitate to use our legal powers on behalf of the people who live there.”
First Response Training has a diverse and expanding range of health and social care training courses for those working with vulnerable adults. They can offer courses such as Safeguarding of Vulnerable Adults, Dementia Awareness, Mental Capacity Act, Deprivation of Liberty and Person Centred Care.
Julie Crowther, Associate Director of Quality and Curriculum at First Response, says: “Our care sector training courses have been carefully developed and mapped to meet the Common Induction Standards and CQC requirements. Many courses also link to the new Diploma in Health and Social Care (Level 2) and most can be externally accredited.
“It is a requirement that all care workers have a knowledge and understanding of dementia, regardless of the registration of the setting they are working in, and therefore Dementia Awareness is a particularly important course for people working in the adult social care sector. Training requirements should not be ignored as it is proper training and continual development that enables workers to provide high quality, person centred care to all people using services.”
For more information, please call First Response Training on free phone 0800 310 2300.
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