Modern Apprenticeship in Customer Service

Duration: approx 1 year

Course at Your Premises

We have received limited funding and are able to deliver Modern Apprenticeships at no cost to your organisation within mainland Ayrshire.

Designed to suit your organisation’s working environment the units covered are chosen to reflect the job role of the candidate.

Benefits include:

All work and assessment is done at the candidate’s workplace by the building of a Portfolio of Evidence
1 hour workplace assessment visits are conducted by an experienced and qualified assessor, usually on a monthly basis
Professional, fully qualified support and guidance is given to the candidate through their qualification
No examinations or tests are associated with this qualification as candidates achieve by way of continuous assessment

Customer Service Modern Apprenticeship Level 3
8 units in total with 2 mandatory, chosen over 4 different themes

On completion

Candidates will receive their Scottish Qualifications Certificate from the Scottish Qualifications Authority (SQA)
Candidates will receive a Modern Apprenticeship Certificate from the Institute of Customer Service

Eligibility

Candidates must be 16 years old, but not have attained their 20th birthday
Work in Ayrshire or be 18 and under and living at home in Ayrshire
Not have completed a Modern Apprenticeship at Level 3 previously
The candidate must be employed in a customer service role that will facilitate their being able to gather evidence for the award selected. This would be established at the initial induction meeting

This qualification can also be offered privately at a negotiated cost

London £0.00 + VAT, UK £0.00+ VAT, for up to 100 delegates

Make your selections below and enter your postcode (if applicable). This will provide you with information about a course in a location convenient to you