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Effective Communication level 2

Webinar

Aim: To enable healthcare support workers and adult social care workers to communicate
effectively and understand communication needs to help improve outcomes for individuals
they support.

Certification: Successful candidates will be issued with a certificate valid for 3 years.

Duration: 3 hours

Learning Objectives

Understand the importance of effective communication in care settings

Know how to meet the communication and language needs, wishes and preferences of
individuals receiving care

Be able to promote effective communication

Understand the principles and practices relating to confidentiality

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