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We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham   
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Level 2 Award in Understanding Behaviours that Challenge

Cost Call our team to discuss your requirements

3 Hours Course Finder


To help healthcare support workers and adult social care workers to understand the functions and meaning of behaviours and how to support individuals in their setting.

Learning Objectives

  • Define behaviour that challenges and understand why individuals exhibit behaviour that challenges
  • Understand the different stages of behaviour, how behaviour is assessed and identify behaviours that we find challenging and how to manage them
  • Explain the role of medication in managing behaviour that challenges
  • Understand the role communication plays in managing behaviour that challenges
  • Consider the functions of behaviour and strategies to manage behaviour
  • Understand the importance of reducing restrictive interventions


Successful candidates will be issued with a certificate valid for 3 years.


External accreditation is available for this course, if required, through Advantage Accreditation. Additional costs will apply, please contact us.

Additional Information

We can also offer this course as a full day training programme which includes the teaching of practical breakaway techniques for personal safety. Please contact us for further information. Please note, we do not teach restraint.

Mapped to

SCDHSC0024, 0031, 0035, 3111, 0332, Care Certificate – Standard 4, 5, 6, 9, 10, Aligned to DC2A, DC2E, DC2F, MH14.2013, GEN97


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The level of teaching was outstanding and this really showed in the exam marks. The trainer’s enthusiasm for First Aid really shone through and this in turn motivated the group to learn, practise and ask as many questions as possible. […]. The instructor passed on expertise in such a way that did not alienate anyone even though it was a diverse group of people from all parts of the business. The examiners were wonderful, giving us extra tips and advice once we had passed; this gave everyone confidence in their new skills and will allow us as individuals to handle a first aid situation.

PA to European CIO and Head of UK IT - Birmingham - Computer Holdings   
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