This Active Listening Skills course will help you improve your listening skills to build more positive and productive relationships, resolve conflicts and solve problems in the workplace and beyond. You will learn the art of remaining focused in a meeting, when listening to instructions or when in general
conversation. By becoming a better listener in the workplace, you won’t need to waste time on follow-up communication as you will have all the information you need from the start. On completion of this short course you will be able to define active listening and its main elements, understand the importance of body language and eye contact and be able to solve common problems associated with listening skills. This eLearning course takes approximately 1-2 hours to complete.