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We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham
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Introduction to training for the hospitality sector…

Training packages for the hospitality sectorFirst Response Training has developed special training packages suitable for companies in the hospitality sector and their staff to enable venues to meet their legal responsibilities and the needs of their customers.

These packages are based on national health and safety guidance from organisations such as HSE, as well as regulatory standards for the food service industry, such as Food Standards Agency (FSA) guidelines. Courses ensure that your staff have the required skills and knowledge to support safe, hygienic and lawful practice while keeping customers happy.

Essential Safety Training

  • Level 2 Award in Health & Safety
  • Level 2 Award in Food Safety
  • Level 3 Award in Supervising Food Safety
  • Level 2 Award in Fire Safety Awareness
  • Level 3 Award in Emergency First Aid at Work including Alcohol Awareness
  • LLBP Personal Licence Training
  • SIA Door Supervision

Additional Best Practice Training

  • Level 2 Award in Conflict Management, including Breakaway Techniques
  • Level 2 Award in Handling Hazardous Substances (COSHH Awareness)
  • Level 2 Award in Environmental Awareness
  • Level 2 Award in the General Data Protection Regulation (GDPR)
  • Level 2 Award in Understanding Mental Health

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The level of teaching was outstanding and this really showed in the exam marks. The trainer’s enthusiasm for First Aid really shone through and this in turn motivated the group to learn, practise and ask as many questions as possible. […]. The instructor passed on expertise in such a way that did not alienate anyone even though it was a diverse group of people from all parts of the business. The examiners were wonderful, giving us extra tips and advice once we had passed; this gave everyone confidence in their new skills and will allow us as individuals to handle a first aid situation.

PA to European CIO and Head of UK IT - Birmingham - Computer Holdings
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