Testimonials

We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham

Level 2 Core Awards

Our range of Level 2 Core Awards represent a progression from the Level 1 Core titles to offer healthcare support workers and adult social care workers more detailed training and information in each key subject area. They are mapped to the relevant units from the Qualification and Credit Framework (QCF) and contribute towards the Level 2 Diploma in Health and Social Care.

12 Courses.
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Level 2 Core Award in Role of the Care Worker and Personal Development

3 Hours Course Finder

To enable healthcare support workers and adult social care workers to understand their role, their relationship with others, how to work in ways that have been agreed with their employer and in partnership with others.

  • Understand their main duties and responsibilities
  • Understand the standards and codes of conduct and practice that relate to the role
  • Be aware of how previous experiences, attitudes and beliefs may affect the way we work
  • Know how and when to escalate any concerns (whistle blowing)
  • Understand why it is important to work in partnership with key people, advocates and others who are significant to an individual

Call our team to discuss your requirements Course Finder
Course Finder

Level 2 Core Award in Effective Communication

3 Hours Course Finder

To enable healthcare support workers and adult social care workers to communicate effectively and understand communication needs to help improve outcomes for individuals they support.

  • Understand the importance of effective communication in care settings
  • Know how to meet the communication and language needs, wishes and preferences of individuals receiving care
  • Be able to promote effective communication
  • Understand the principles and practices relating to confidentiality

Call our team to discuss your requirements Course Finder
Course Finder

Level 2 Core Award in Equality, Diversity and Inclusion Awareness

3 Hours Course Finder

To introduce healthcare support workers and adult social care workers to equality, diversity and inclusion so that they can be promoted and discrimination reduced.

  • Understand equality, diversity & discrimination perception & stereotyping
  • Have some understanding of the law and how it protects people from discrimination
  • Understand prejudice and how it can impact on individuals
  • Understand where discrimination can be found in the care field
  • Understand how to promote diversity and reduce discrimination in the workplace

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Course Finder

Level 2 Core Award in Duty of Care

3 Hours Course Finder

To ensure that healthcare support workers and adult social care workers understand their duty of care and how to fulfil it, with consideration for legislation, workplace policies and possible conflicts.

  • Understand ‘duty of care’ in a health and social care context
  • Recognise the groups for whom health and social care professionals have a duty of care
  • Outline the key obligations to those for whom you have a duty of care
  • Understand how legislation and workplace policies, protocols and guidelines help ensure that you fulfil your duty of care
  • Describe possible conflicts between duty of care to a client and the demands of an employer
  • Identify sources of help in resolving dilemmas relating to duty of care

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Course Finder

Level 2 Core Award in Safeguarding Adults

3 Hours Course Finder

To ensure that healthcare support workers and adult social care workers can identify abuse and respond appropriately to situations where abuse may occur.

  • Understand the legislation relating to safeguarding adults
  • Be able to describe and identify types of abuse
  • Be able to recognise signs and symptoms of abuse
  • Know the risk factors and indicators of abuse
  • Understand the care worker’s and the employer’s responsibilities in relation to safeguarding

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Course Finder

Testimonials

It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham