Testimonials

It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham   
68 Courses.

Level 2 Award in Understanding Behaviours that Challenge in Dementia

3 Hours Course Finder

To help healthcare support workers and adult social care workers to understand the functions and meaning of behaviours and how to support individuals with dementia.

  • Define dementia
  • Understand what behaviour that challenges is and why individuals exhibit it
  • Discuss needs and the effect of those needs not being met
  • Identify the behaviours that we find challenging and how to support these, adopting a having a person centred approach
  • Understand the role communication plays in managing behaviour that challenges and how good support is dependent on recognising individuality
  • Consider proactive and reactive strategies and restrictive practice

Call our team to discuss your requirements Course Finder
Course Finder

Substance Misuse Awareness

3 Hours Course Finder

To provide learners with an awareness and understanding of the issues surrounding substance misuse.

  • Identify commonly used drugs
  • Identify reasons why people use substances
  • Explain related physical and psychological risks
  • Describe legal classifications and penalties
  • Identify support services
  • Recognise how substance abuse impacts society and the family
  • Identify current sensible drinking guidelines

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Course Finder

Level 2 Award in Introduction to Positive Behaviour Support

3 Hours Course Finder

To provide an overview of the subject, enabling an understanding of behaviours and their origin in order to develop ways to respond positively.

  • Understand what Positive Behaviour Support (PBS) is
  • Understand the primary importance of quality of life within PBS
  • Relate active support to the increase in quality of life and reduction in behaviours of concern
  • Understand behaviour has a meaning for an individual
  • Relate Positive Behaviour Support to our daily work

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Course Finder

The Care Certificate

3 Days Course Finder

To enable healthcare support workers and adult social care workers to effectively complete all standards and requirements of the Care Certificate via classroom-based training.

  • Level 1 Core Award in Equality, Diversity and Inclusion Awareness
  • Level 1 Core Award in Health, Safety and Fire Awareness
  • Level 1 Core Award in Safeguarding Vulnerable Adults
  • Level 1 Core Award in Infection Control and Prevention Awareness
  • Level 1 Core Award in Duty of Care
  • Level 1 Core Award in the Role of the Care Worker and Personal Development
  • Level 1 Core Award in Person Centered Care and Support
  • Level 1 Core Award in Effective Communication
  • Level 1 Core Award in Dignity in Care
  • Level 1 Core Award in Food Safety, Nutrition and Hydration Awareness
  • Level 1 Core Award in Awareness of Mental Health, Dementia and Learning Disability
  • Level 2 Award in Basic Life Support
  • Level 1 Core Award in Handling Information

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Course Finder

Level 2 Award in Understanding Mental Health

6 Hours Course Finder

To raise mental health literacy in all sectors of the community, in order to dispel the stigma and discrimination that exists through lack of understanding, and empower people to offer support.

  • Define mental health
  • Identify and explain mental health facts and fiction
  • Understand key legislation relating to mental health
  • Explain how mental health care has evolved over time
  • Identify common signs and symptoms
  • Understand common mental health disorders
  • Recognise common attitudes towards mental ill-health and the impacts these can have
  • Explain the concept of parity of esteem
  • Know how to support people and offer advice

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Course Finder

Testimonials

We as an organisation have used First Response for a number of years to deliver training to our staff team. We have looked at other services but found First Response stands out from above them all. From the initial booking to the delivery of training we have found First Response to be professional. We have full confidence in them and feel the trainers are of high quality with a vast amount of knowledge, and able to deliver positive training experiences at an affordable price.

Care Service Manager - Disability care Service, Birmingham