Course Finder

It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham
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HABC Level 2 Award in Conflict Management

Cost Call our team to discuss your requirements

6 Hours (1 Day) Course Finder


To provide delegates with an understanding of conflict resolution, the importance of personal safety and how they can protect themselves when faced with confrontational behaviour.

Learning Objectives

  • Understand the forms of workplace violence and how it can occur
  • Understand the laws around this issue
  • Be able to apply the law and principles of personal safety and conflict resolution to your work environment
  • Know how to resolve confrontational situations
  • Understand the importance of personal safety and how to protect yourself
  • Know how to report an incident


Successful candidates will receive a HABC personal display certificate upon completion of the course, valid for 3 years.


This course is accredited by Highfield Awarding Body for Compliance (HABC)

Target Audience

All workers in the public and private sectors whose job role brings them into contact with others and situations where conflict or aggression may arise


Course Finder

We would like to take the opportunity on behalf of our fostering agency to thank you and especially your trainer for delivering an excellent, highly professional and concise training course to our foster carers. We did enjoy the day and we would like to have this trainer as our tutor in any future training courses.

Agency Manager - Foster Care Agency – Worcester
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