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The level of teaching was outstanding and this really showed in the exam marks. The trainer’s enthusiasm for First Aid really shone through and this in turn motivated the group to learn, practise and ask as many questions as possible. […]. The instructor passed on expertise in such a way that did not alienate anyone even though it was a diverse group of people from all parts of the business. The examiners were wonderful, giving us extra tips and advice once we had passed; this gave everyone confidence in their new skills and will allow us as individuals to handle a first aid situation.

PA to European CIO and Head of UK IT - Birmingham - Computer Holdings   
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HABC Level 2 Award in Conflict Management

Cost Call our team to discuss your requirements

6 Hours (1 Day) Course Finder


To provide delegates with an understanding of conflict resolution, the importance of personal safety and how they can protect themselves when faced with confrontational behaviour.

Learning Objectives

  • Understand the forms of workplace violence and how it can occur
  • Understand the laws around this issue
  • Be able to apply the law and principles of personal safety and conflict resolution to your work environment
  • Know how to resolve confrontational situations
  • Understand the importance of personal safety and how to protect yourself
  • Know how to report an incident


Successful candidates will receive a HABC personal display certificate upon completion of the course, valid for 3 years.


This course is accredited by Highfield Awarding Body for Compliance (HABC)

Target Audience

All workers in the public and private sectors whose job role brings them into contact with others and situations where conflict or aggression may arise


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We would like to take the opportunity on behalf of our fostering agency to thank you and especially your trainer for delivering an excellent, highly professional and concise training course to our foster carers. We did enjoy the day and we would like to have this trainer as our tutor in any future training courses.

Agency Manager - Foster Care Agency – Worcester   
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