Testimonials

Course Finder

It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham   
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HABC Level 2 Award in Conflict Management

Cost Call our team to discuss your requirements

6 Hours (1 Day) Course Finder

Aim

To provide delegates with an understanding of conflict resolution, the importance of personal safety and how they can protect themselves when faced with confrontational behaviour.

Learning Objectives

  • Understand the forms of workplace violence and how it can occur
  • Understand the laws around this issue
  • Be able to apply the law and principles of personal safety and conflict resolution to your work environment
  • Know how to resolve confrontational situations
  • Understand the importance of personal safety and how to protect yourself
  • Know how to report an incident

Certification

Successful candidates will receive a HABC personal display certificate upon completion of the course, valid for 3 years.

Accreditation

This course is accredited by Highfield Awarding Body for Compliance (HABC)

Target Audience

All workers in the public and private sectors whose job role brings them into contact with others and situations where conflict or aggression may arise

Testimonials

Course Finder

The level of teaching was outstanding and this really showed in the exam marks. The trainer’s enthusiasm for First Aid really shone through and this in turn motivated the group to learn, practise and ask as many questions as possible. […]. The instructor passed on expertise in such a way that did not alienate anyone even though it was a diverse group of people from all parts of the business. The examiners were wonderful, giving us extra tips and advice once we had passed; this gave everyone confidence in their new skills and will allow us as individuals to handle a first aid situation.

PA to European CIO and Head of UK IT - Birmingham - Computer Holdings   
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