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Testimonials

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It's really nice to work with someone in training who is so switched on and focussed to our needs. It's a real pleasure. I know that when I have one of those 'Oh no' moments and diary dates clash, our account manager will be there and will sort things out for us.

Learning & Development Office Manager - Domiciliary Care Agency - Birmingham
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GDPR, Privacy and Cookies Policy

European Union General Data Protection Regulations (EU GDPR)

The GDPR is designed to help all of us have more control over our personal data, and how is it used.

Who does the GDPR apply to?

Data subjects, being all visitors and users of any website who are members of the European Union, and therefore who submit personal data.

First Response Training and Consultancy Services Ltd (“First Response”) is the data processor and data controller of this site. You can find out more about this law here.

Google Analytics

User and Event Data Retention

User-level and event-level data associated with Google Analytics cookies is retained for 14 months and then automatically deleted.

IP Anonymisation

We have implemented IP Anonymisation, simply put, the last three digits of your IP address are set to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never written retained, or written to disk.

Privacy Policy

Effective from 25th May, 2018

This Privacy Policy sets out how we use and protect information that you may provide when you use this website. Your privacy is protected and important to us. If you provide identifiable personal information it will only be used to help us fulfil your project requirements.

First Response is the company who collects any personal data submitted through www.firstresponsetraining.com

We may update this policy periodically, please check this page to ensure that you are in agreement with any changes.

What We Collect

Personal information (basically any data that can be used to identify or contact you) is collected so we can service your requirements. This could include your name, business name, business address details, email, telephone numbers, or information pertaining to training requirements. You may also, at times, be asked to leave a message about your enquiry, training need or topic of interest. Websites also collect your IP address through the use of cookies (find out more about cookies below).

If you opted-in to our mailing list, you may receive e-mails on regarding relevant training solutions and offers, industry news and advice. You have the right to opt-out or and have any personal details removed at any time. Please email us at info@firstresponsetraining.com or use the unsubscribe link included on every email we send.

What We Do With The Information We Collect

Information is saved until the enquiry is dealt with, and then archived with the project or on cloud based systems if you are an ongoing client. We also retain your contact details and information in the emails you have sent, but you can request to have your personal details deleted at any time. We will not sell, distribute, or lease your personal information to third parties unless we have your express permission or are required by law to do so.

Data Security

In our continued commitment to ensuring that your information is secure and to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect online:

Data is stored on a secure cloud-based server or on a secure, password protected computer with limited user access.

  • Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
  • We have procedures including 2FA, passwords, restricted access and other security features in place to keep your data secure once we receive it.
  • First Response will NEVER pass on your personal data to third parties without first getting your explicit consent.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
  • If you have previously opted-in to a mailing list, or provided other information, you can find out what information we hold, and ask us to remove or not to use any of it, by writing to, or emailing info@firstresponsetraining.com.
  • You may request details of personal information which we hold about you.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email us as soon as possible at info@firstresponsetraining.com. We will promptly correct any information.

How and Why Websites Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive:

  • Cookies allow a range of functions, such as analysing web traffic through tools such as Google Analytics, letting you know when you have visited a particular page or site before, or as an example, can prevent this popup appearing every time you visit a page on this site for a given period of time.
  • A Cookie in no way gives us access to your computer or any information about you, other than data you choose to share with us.
  • Cookies remember your likes, dislikes, and other preferences, so your visit can be tailored to provide you with a better website experience.
  • You can choose to accept or decline cookies. Most web browsers automatically accept Cookies, but you can decline cookies by modifying your website browser settings. This will prevent you from taking full advantage of the website’s functionality. If you wish to disable cookies, we suggest consulting the help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Testimonials

Course Finder

First-rate first aid training appropriate training for our particular needs. All the staff agreed with this statement.

Head Teacher - RC School
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